Operations Analyst I

Job Locations US-TX-Richardson
Position Type
High School Diploma/GED


RealPage is changing the technology real estate industry and our teammates know how to think big and leave their mark. If you want to join a globally progressive and inclusive company devoted to excellence, we are looking for you!

We are the leading global provider of software and data analytics to the real estate industry. We navigate clients toward the right decisions with data and technology insights they can only get from RealPage. Serving our clients is our highest priority and RealPage teammates are our greatest asset.

Come join a team where your work makes an impact every day!


RealPage Payments provides end-to-end automation of payment processing. Residents are offered multiple payment options with the convenience of secure 24-hour access when coupled with the Resident Portal allowing for the ability to pay whenever and wherever they want, check balances and set up fixed and variable recurring or one-time payments.


The Operations Analyst I requires the ultimate level of professional and comprehensive interaction and relationship management as well as attention to detail and regard for process development and cross-functional communication. This is an opportunity for a highly driven individual, who is pro-active, detail oriented, self-directed and sets a high-quality bar for themselves and their work product. You will work with the rest of the Payments Team on ad hoc financial projects and analyses as they arise. This role reports to the Sr. Operations Manager.


  • Assist in day-to-day Operations tasks including, but not limited to, file maintenance and audits, as needed
  • Consistently learning various Operations’ tasks to act as the backup or supplemental support, as needed
  • Effectively communicate basic Payments Operations tasks and vendor relationships
  • Work with payments processors and other supporting vendors to resolve issues
  • Responsible for resolving problems of low to moderate complexity
  • Responsible for operational excellence in designated responsibilities within setup and maintenance of the Payments product
  • Proactively seeks to understand technical content
  • Proactively suggests better approaches, processes, or methodologies to optimize project and process outcomes
  • Build and maintain positive relationships with clients and internal staff
  • Delivers quality work on time, proactively addressing and resolving emerging challenges
  • Assures work products meet client or end user business need
  • Ability to operationalize and offshore processes for Operational scalability
  • Subject Matter Expert (SME)/Process Owner of at least one Operations’ process while consistently building process and product knowledge
  • Escalate client concerns or issues to the manager


  • High School Diploma or equivalent work experience is required
  • 1-2 years of experience in operations
  • Basic to intermediate knowledge of MS Office (Word, Excel, PowerPoint, Outlook)
  • Ability to work after regular business hours as needed to guarantee deliverables are met
  • Proficient in oral and written communication
  • Decision making, time management and organizational skills
  • Ability to hit deadlines
  • Reliable and dependable
  • Ability to adapt to change
  • Problem solving skills


  • Bachelor’s degree in a related field is preferred or equivalent work experience
  • Relevant experience in payments processing and/or merchant services
  • Experience with Salesforce and SharePoint



At RealPage, we’re always looking for talented professionals who thrive in a learning work environment that continually supports individual greatness. We foster a culture of innovation and creativity. It is the things you do that bring out the best of you and RealPage.


RealPage considers qualified applicants without regard to gender, sexual orientation, gender identity, religion, race, national origin, age, veteran, or disability status. We celebrate diversity and are committed to building an inclusive work environment where all teammates feel a sense of belonging while bringing their authentic self to the table and being valued for it.


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