RealPage

Software Support Manager

Job Locations US-TX-Richardson
ID
21-10419
Category
Product Support
Position Type
Full-Time
Education
Bachelor's Degree
Travel
10%

WHO WE ARE

RealPage is changing the technology real estate industry and our teammates know how to think big and leave their mark. If you want to join a globally progressive and inclusive company devoted to excellence, we are looking for you!


We are the leading global provider of software and data analytics to the real estate industry. We navigate clients toward the right decisions with data and technology insights they can only get from RealPage. Serving our clients is our highest priority and RealPage teammates are our greatest asset.


Come join a team where your work makes an impact every day!

ABOUT THE TEAM

The Software Support Manager is responsible for managing a team working escalations for Realpage Utility Management products. This team works issues and provides support to both internal and external clients within the specified SLA.

WHAT YOU’LL DO

As a Software Support Manager, you will report to the Vice President of Product Operations.

Manages the day-to-day operation of our Problem Management team, which supports 3 platform applications as well as the Utility Management website and other back-end systems used to operate the business.

PRIMARY RESPONSIBILITIES

The Manager will be responsible for assigning work, prioritizing work and coordinatiing escalations to our product and engineering teams. 

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

  • SQL Server proficiency - Advanced analytical skills with SQL data
  • Familiarity with Agile/Scrum methodologies
  • Salesforce or other Case Management experience
  • Project Management experience a plus
  • Ability to lead a team of Systems and Dev Analysts who support multiple platforms, websites, custom applications, API’s, and development and QA
  • Prepare metrics and reports for leadership which are used to determine staffing needs and efficiency
  • Coordinate, standardize, and ensure root-cause and prevention is identified while meeting rigorous SLA’s
  • Proactively detect and prevent future problems; refine processes/procedures to ensure system availability including creation and delivery of internal/external communication regarding service disruptions
  • Demonstrate strong interpersonal and communication skills with all audiences
  • Proven ability to learn new business processes and understand the flow of data behind those processes
  • Must be self-motivated, eager to accept challenges, and have a desire to work in a fast-paced work environment
  • Ability to manage multiple projects and assignments simultaneously
  • Strong independent problem-solving abilities

#LI-DNI

WHAT WE OFFER

At RealPage, we’re always looking for talented professionals who thrive in a learning work environment that continually supports individual greatness. We foster a culture of innovation and creativity. It is the things you do that bring out the best of you and RealPage.

 

RealPage considers qualified applicants without regard to gender, sexual orientation, gender identity, religion, race, national origin, age, veteran, or disability status. We celebrate diversity and are committed to building an inclusive work environment where all teammates feel a sense of belonging while bringing their authentic self to the table and being valued for it.

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