RealPage

Account Manager

Job Locations US-TX-Richardson
ID
21-10467
Category
Customer Service
Position Type
Full-Time
Education
Bachelor's Degree
Travel
10%

WHO WE ARE

RealPage is changing the technology real estate industry and our teammates know how to think big and leave their mark. If you want to join a globally progressive and inclusive company devoted to excellence, we are looking for you!


We are the leading global provider of software and data analytics to the real estate industry. We navigate clients toward the right decisions with data and technology insights they can only get from RealPage. Serving our clients is our highest priority and RealPage teammates are our greatest asset.


Come join a team where your work makes an impact every day!

ABOUT THE TEAM

Market Analytics Account Management provides online, subscription-based data products and professional consulting services for the apartment industry to help clients improve the performance of their apartment investments. The primary business objective is client retention, which is achieved through thorough adoption and usage of the Market Analytics Analytics product suite. 

WHAT YOU’LL DO

As a Solution Account Manager, you will manage a portfolio of approximately 35 clients, consistently meeting target metrics for trainings, business reviews and ensuring client adoption of products. Your primary responsibility will be to increase customer retention by managing the renewal process and understanding the overall customer value perception at any point during the subscription. Sales acumen is a desired skill to effectively manage the renewal process responsibilities of the role.


This position will report to the Manager, Client Success.

PRIMARY RESPONSIBILITIES

  • Demonstrate knowledge and ability to communicate, at an in-depth level, product value and methodology
  • Own and expand strong, long-lasting relationships with the assigned portfolio of clients, developing a trusted advisor relationship with end-users, key stakeholders and executive sponsors
  • Understand clients’ organization and structure; know the client’s business and how they use our products
  • Effectively track, recognize and predict usage trends, as well as mitigate issues with clients
  • Perform onboarding of new clients, as well as ongoing training in product usage for existing clients
  • Assist with high severity requests or issue escalations, as needed
  • Operate as the point of contact for any and all matters specific to the assigned product
  • Identify and foster new business opportunities within client portfolio and collaborate with sales teams to ensure growth attainment
  • Provide backup to other Client Success Managers and their clients
  • Be the voice of the customer in product innovation and participate in customer reach out efforts related to new product rollouts
  • Understand our competitive products, including their strengths and weaknesses

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

  • 4+ years relevant experience in Account Management and Customer Service in a business-to-business environment, managing a portfolio of strategic client accounts and providing support to executive-level users
  • Bachelor’s degree preferred
  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
  • Superior time management, prioritization and organizational skills and ability to juggle multiple projects while paying strict attention to detail and meeting hard deadlines
  • Ability to quickly understand customer business processes and needs; assess the current state and formulate and execute plans to achieve the desired goals
  • Comfortable in a fast-paced and high-growth environment, demonstrated willingness to jump in where needed and flexibility to shift priorities; quickly assimilate information and work with minimal supervision
  • Excellent Excel skills and experience is critical
  • Strong analytic skills and demonstrated abilities in adapting and troubleshooting

PREFERRED KNOWLEDGE/SKILLS/ABILITIES

  • Knowledge of and experience using SalesForce or similar tools
  • A working knowledge of the real estate industry, economics and benchmarking is extremely helpful.

 

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WHAT WE OFFER

At RealPage, we’re always looking for talented professionals who thrive in a learning work environment that continually supports individual greatness. We foster a culture of innovation and creativity. It is the things you do that bring out the best of you and RealPage.

 

RealPage considers qualified applicants without regard to gender, sexual orientation, gender identity, religion, race, national origin, age, veteran, or disability status. We celebrate diversity and are committed to building an inclusive work environment where all teammates feel a sense of belonging while bringing their authentic self to the table and being valued for it.

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