RealPage

Operations Specialist

Job Locations US-TX-Woodway
ID
21-10532
Category
Account Management
Position Type
Full-Time
Education
Bachelor's Degree
Travel
None

WHO WE ARE

RealPage is changing the technology real estate industry and our teammates know how to think big and leave their mark. If you want to join a globally progressive and inclusive company devoted to excellence, we are looking for you!


We are the leading global provider of software and data analytics to the real estate industry. We navigate clients toward the right decisions with data and technology insights they can only get from RealPage. Serving our clients is our highest priority and RealPage teammates are our greatest asset.


Come join a team where your work makes an impact every day!

ABOUT THE TEAM

SimpleBills, A RealPage Company, is a complete utility management service that helps property management companies and owners provide a better resident experience, conserve resources, and realize efficiencies.  We exist to redefine how utilities are managed so properties and residents can experience utilities the way they should be - simple.  We are a family, and our defining characteristic is our culture.  It motivates us to come to work with a smile on our face and do our best as we provide outstanding service to over 100,000 customers nationwide.  We're just regular people, but what sets us apart is how we approach this fact as we excel at our work.  A healthy, holistic approach to people, their issues, and our company's policies and initiatives is what ensures we grow from conflict and success.  

WHAT YOU’LL DO

SimpleBills receives data from various sub-metering technology in order to bill residents each month. You will create data files, analyze data to ensure we are meeting client expectation and regulatory requirements. A review of MOM variances is critical in identifying anomalies in consumption trends, as well as, identifying and managing equipment maintenance.  An ideal candidate will be a quick learner and able to work well with a team.  

PRIMARY RESPONSIBILITIES

  • Responsible for an assigned portfolio of multifamily properties
  • Ability to collaborate with other team members to ensure client success
  • Ability to handle multiple projects and meet client SLAs as well as daily/weekly/monthly deadlines.
  • Ability to work independently to manage ongoing projects.
  • Responsible for the efficient, compliant, timely and secure entry of data and data files.
  • Work with external vendors,  and internal business and technology staff to accurately gather data sources.
  • Assist other employees in the data and data file entry and review.  
  • Sub-meter Analytics
  • MOM variance reporting
  • Complete training and testing in competencies as defined by the leadership of the billing department.

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

  • At least 9 months of experience as a Billing Specialist or equivalent experience require.   
  • Proficient knowledge of MS Word, MS Access and Excel required.
  • Excellent language and communication skills (written and verbal) 
  • Excellent customer service skills and telephone etiquette required. 
  • Demonstrate patience and overall courteous behavior when working with internal and external customers. 
  • Proven ability to effectively communicate with internal and external management and work collaboratively with interdepartmental teams to achieve desired results; must be approachable. 
  • Strong organizational ability; must be able to handle multiple tasks simultaneously; detail orientated. 
  • Able to sit or stand for frequent periods in the same location with some opportunity to move about.   
  • Able to stoop or lift light material (typically less than 8 pounds).
  • Overtime is required during the heavy billing period each month; sufficient notice will be given.

PREFERRED KNOWLEDGE/SKILLS/ABILITIES

  • Experience in the multi-family industry or bookkeeping is preferred. 
  • Previous experience with sub-meters, resident billing, invoice processing

WHAT WE OFFER

At RealPage, we’re always looking for talented professionals who thrive in a learning work environment that continually supports individual greatness. We foster a culture of innovation and creativity. It is the things you do that bring out the best of you and RealPage.

 

RealPage considers qualified applicants without regard to gender, sexual orientation, gender identity, religion, race, national origin, age, veteran, or disability status. We celebrate diversity and are committed to building an inclusive work environment where all teammates feel a sense of belonging while bringing their authentic self to the table and being valued for it.

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