RealPage

Account Manager

Job Locations US | US-TX-Richardson
ID
21-10619
Category
Account Management
Position Type
Full-Time
Education
Bachelor's Degree
Travel
10%

WHO WE ARE

RealPage is changing the technology real estate industry and our teammates know how to think big and leave their mark. If you want to join a globally progressive and inclusive company devoted to excellence, we are looking for you!


We are the leading global provider of software and data analytics to the real estate industry. We navigate clients toward the right decisions with data and technology insights they can only get from RealPage. Serving our clients is our highest priority and RealPage teammates are our greatest asset.


Come join a team where your work makes an impact every day!

ABOUT THE TEAM

The Solution Account Manager is an advanced-level position within the Customer Success organization supporting accounts with active Utility Management products.  The role is responsible for expansion and retention of assigned Enterprise accounts.  

WHAT YOU’LL DO

The Solution Account Manager builds productive relationships with customers and internal stakeholders to meet objectives.  The SAM reports to a Senior Manager within Customer Success but is expected to have the ablity to mitigate escalations and execute strategic plans without a lot of oversight. 

PRIMARY RESPONSIBILITIES

  • Serves as subject matter expert of utility management in partnership with primary client contacts    
  • Manage assigned accounts to drive client adoption and usage to achieve targeted annual revenue goal 
  • Retain business by reinforcing value of RealPage Utility Management products and services to align with client objectives 
  • Provides in-depth analysis of key metrics to communicate to client  
  • Identify opportunities for client to increase recoveryincome or other value-added service adoption   
  • Prepare and lead comprehensive Account Review for assigned clients  
  • Lead regular calls with client to review action items and understand client needs  
  • Assist with client escalations appropriately when cross-team action items are stalled, or timely resolution is impacting client health 
  • Maintain Strategic Account Plan for each client  
  • Collaborate with other RealPage Utility Management departments, Sales and Customer Service Advocate to coordinate client needs and resolve outstanding issues 
  • Network with key contacts in client organization  
  • Mentor new Account Managers or other RealPage Utility Management associates   

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

 

  • Minimum 7 years relevant work experience and Bachelor’s degree  
  • Experience in Utility Management or Property Management  
  • Proven ability to educate clients and reinforce value of services yielding expansion and retention 
  • Proven ability to effectively communicate with internal and external management and work collaboratively with interdepartmental teams to achieve desired results 
  • Proven ability to effectively manage multiple projects simultaneously 
  • Proficient knowledge of MS office, including Word, Excel and PowerPoint 
  • Excellent written and verbal communication skills 
  • Demonstrated ability to lead, work independently and take initiative 
  • Excellent follow up skills required

#LI-RG1

#LI-REMOTE

PREFERRED KNOWLEDGE/SKILLS/ABILITIES

Experience in Utility Management preferred.  

WHAT WE OFFER

At RealPage, we’re always looking for talented professionals who thrive in a learning work environment that continually supports individual greatness. We foster a culture of innovation and creativity. It is the things you do that bring out the best of you and RealPage.

 

RealPage considers qualified applicants without regard to gender, sexual orientation, gender identity, religion, race, national origin, age, veteran, or disability status. We celebrate diversity and are committed to building an inclusive work environment where all teammates feel a sense of belonging while bringing their authentic self to the table and being valued for it.

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