RealPage

Account Manager III, Product

Job Locations US-CA-San Diego
ID
21-10756
Category
Account Management
Position Type
Full-Time

WHO WE ARE

RealPage is changing the technology real estate industry and our teammates know how to think big and leave their mark. If you want to join a globally progressive and inclusive company devoted to excellence, we are looking for you!


We are the leading global provider of software and data analytics to the real estate industry. We navigate clients toward the right decisions with data and technology insights they can only get from RealPage. Serving our clients is our highest priority and RealPage teammates are our greatest asset.


Come join a team where your work makes an impact every day!

ABOUT THE TEAM

LeaseLabs launched with the goal of centralizing our client’s marketing efforts while further maximizing ROI. We accomplish this goal through our unique GoDirect marketing approach: a single strategy equipped with the vital marketing products that power all of your marketing channels. The result? Your prospect’s journey in total sync with every marketing touch point – thoughtfully guiding them toward their path to lease.

WHAT YOU’LL DO

As a Senior Account Manager at LeaseLabs, your position is responsible for the accurate and efficient management of a client base that is looking for a seasoned professional and demands a high level of quality and customer service. This position will manage the relationships with clients, provide strategic marketing direction, and create profitable results for the organization. This client base has marketing needs that require extensive consulting and strategic advisory. This position reports to the Account Supervisor.

PRIMARY RESPONSIBILITIES

  • Manage high-revenue accounts to ensure the highest level of client service, value, strategic and creative thinking is always being provided
  • Act as the primary point of contact for assigned clients – escalate, track, solve client issues and anticipate client business needs to build trust, close collaboration and open communication with the client
  • Demonstrate strong leadership by properly communicating with your team, the client and internal departments
  • Act as resource of agency knowledge for the Account Managers and Account Coordinators
  • Develop materials and train new hires within the Client Services Department
  • Ongoing training and management as processes are updated or change 
  • Oversight of your client and your team’s client’s, ensuring quick launch times, helping the Project Managers set priorities and move blockers as needed 
  • Act as the first point of escalation for your team member’s clients 
  • Prepare all client-facing materials and review the decks your team creates for their clients, providing strategic guidance and support 
  • Develop and deliver formal and informal presentations to clients as well as internal team members
  • Successfully help cover the duties and responsibilities of the Account Supervisor when that position is out of the office
  • Assist Business Development and take an active role in new business pitches as well as new client onsite meetings as needed

 

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

  • Bachelor’s Degree in Communications, Journalism, Marketing or equivalent experience
  • 6-10 years of experience managing client accounts in a professional services setting
  • Strategic and innovative 
  • Leadership skills
  • Strong work ethic 
  • Intuitive ability to understand and translate client needs into actionable items
  • Advanced understanding of digital marketing and website development
  • Training skills and patience to assist your team in all areas
  • Ability to analyze data, discover compelling insights and develop action plans to achieve goals

PREFERRED KNOWLEDGE/SKILLS/ABILITIES

  • Google Analytics Certification
  • Multifamily experience a plus
  • Salesforce, Jira, Confluence, Seismic 

WHAT WE OFFER

At RealPage, we’re always looking for talented professionals who thrive in a learning work environment that continually supports individual greatness. We foster a culture of innovation and creativity. It is the things you do that bring out the best of you and RealPage.

 

RealPage considers qualified applicants without regard to gender, sexual orientation, gender identity, religion, race, national origin, age, veteran, or disability status. We celebrate diversity and are committed to building an inclusive work environment where all teammates feel a sense of belonging while bringing their authentic self to the table and being valued for it.

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