RealPage

Account Manager II, Product

Job Locations US-CA-San Diego
ID
21-10757
Category
Account Management
Position Type
Full-Time

WHO WE ARE

RealPage is changing the technology real estate industry and our teammates know how to think big and leave their mark. If you want to join a globally progressive and inclusive company devoted to excellence, we are looking for you!


We are the leading global provider of software and data analytics to the real estate industry. We navigate clients toward the right decisions with data and technology insights they can only get from RealPage. Serving our clients is our highest priority and RealPage teammates are our greatest asset.


Come join a team where your work makes an impact every day!

ABOUT THE TEAM

LeaseLabs launched with the goal of centralizing our client’s marketing efforts while further maximizing ROI. We accomplish this goal through our unique GoDirect marketing approach: a single strategy equipped with the vital marketing products that power all of your marketing channels. The result? Your prospect’s journey in total sync with every marketing touch point – thoughtfully guiding them toward their path to lease.

WHAT YOU’LL DO

As an Account Manager at LeaseLabs you are responsible for managing relationships with clients, providing strategic direction and decisions to improve client’s campaigns, and creating profitable results. Our Account Managers work in a fast-paced, deadline sensitive, detail-driven environment. You will provide strategic input and come up with creative solutions to meet your client’s goals. This position reports to an Account Supervisor. 

PRIMARY RESPONSIBILITIES

  • Cultivate and grow client relationships post-sale
  • Develop an in-depth understanding of client products, services, business culture, competitive landscape and marketing opportunities
  • Offer the highest level of client service, value, strategic and creative thinking 
  • Learn and successfully demonstrate the products and services that RealPage Consumer offers as well as how each individual client can benefit
  • Improve retention rates and increase growth opportunities for additional services to be added to client accounts by creating a lasting relationship and strategically looking at each client’s goals
  • Act as a liaison between the client and internal departments on a day-to-day basis
  • Develop and maintain strong levels of communication between all departments in order to properly convey the client’s goals
  • Create and facilitate client approval for documents such as creative briefs, scope of works and project timelines
  • Attend daily Scrums with the Project Management team to ensure proper tracking of projects, being able to speak with clients about any changes to the timelines
  • Review and route all creative materials from the creative department and client
  • Provide support for the quality assurance Department by reviewing websites in staging and providing client feedback
  • Successfully delegate to an Account Coordinator support position and assist with supervision and ongoing training for this role
  • Lead business performance review meetings with major client accounts to review product performance and make strategic recommendations for future efforts
  • Meet all touchpoints with all clients on an ongoing basis to highlight new products and maintain relationship with contacts
  • When needed, travel to trade shows, client conferences, business performance review meetings, client pitches and/or client meetings

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

Measurable Performance Metrics:

  • Client retention 
  • Client growth
  • Demonstrate strong knowledge of client and project status
  • Demonstrate strong knowledge of the multifamily industry and RealPage products and services

 

Essential Activities:

  • Strategic oversight of client accounts, relationship building and growing accounts – 60%
  • Attend meetings including internal kickoffs, client discovery calls and client status calls – 20%
  • Travel to client meetings, events, trade shows – 20%

 

Behavioral Traits, Attitudes and Skills Required:

  • Build strong client and internal relationships
  • Detail-oriented and highly organized
  • Ability to successfully perform under rigid client deadlines
  • Intuitive ability to understand and translate client needs internally to each department
  • Strategic thinking and project planning
  • Understanding of digital marketing and website development
  • Flexibility to adapt to an ever-changing, fast-paced environment
  • Ability to work both independently and collaboratively

 

Prerequisites:

  • Bachelor’s Degree in Communications, Journalism, Marketing or equivalent experience
  • 4-6 years of experience managing client accounts in a professional services setting
  • Proven oral and written communication skills
  • Computer proficiency, adapts to new software easily

PREFERRED KNOWLEDGE/SKILLS/ABILITIES

Multifamily experience a plus

Google Analytics Certified 

Jira, Confluence, Salesforce, Seismic 

WHAT WE OFFER

At RealPage, we’re always looking for talented professionals who thrive in a learning work environment that continually supports individual greatness. We foster a culture of innovation and creativity. It is the things you do that bring out the best of you and RealPage.

 

RealPage considers qualified applicants without regard to gender, sexual orientation, gender identity, religion, race, national origin, age, veteran, or disability status. We celebrate diversity and are committed to building an inclusive work environment where all teammates feel a sense of belonging while bringing their authentic self to the table and being valued for it.

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