RealPage

Account Manager

Job Locations US-TX-Richardson | US
ID
21-10875
Category
Account Management
Position Type
Full-Time
Education
Bachelor's Degree
Travel
25%

WHO WE ARE

RealPage is changing the technology real estate industry and our teammates know how to think big and leave their mark. If you want to join a globally progressive and inclusive company devoted to excellence, we are looking for you!


We are the leading global provider of software and data analytics to the real estate industry. We navigate clients toward the right decisions with data and technology insights they can only get from RealPage. Serving our clients is our highest priority and RealPage teammates are our greatest asset.


Come join a team where your work makes an impact every day!

ABOUT THE TEAM

RealPage is changing the technology real estate industry and our teammates know how to think big and leave their mark. If you want to join a globally progressive and inclusive company devoted to excellence, we are looking for you!


We are the leading global provider of software and data analytics to the real estate industry. We navigate clients toward the right decisions with data and technology insights they can only get from RealPage. Serving our clients is our highest priority and RealPage teammates are our greatest asset.


Come join a team where your work makes an impact every day!

WHAT YOU’LL DO

We currently have an opening for a Solution Account Manager (SAM) on our LeaseTerm Solutions Insurance team. The ideal candidate will have an entrepreneurial mindset, is a self-starter, thrives in a fast-paced environment, wants to work for a high-growth company, has strong communication skills, isn’t afraid of a spreadsheet, and will thrive on presenting to and persuading decision makers. Prove these things in your resume and cover letter.

 

The Solution Account Manager (SAM) is responsible for delivering successful go-to-market strategies that drive accelerated customer adoption of RealPage solutions. You will be responsible for onboarding customers to our LeaseTerm Solutions Insurance products and will work with assigned customers to maintain superior customer satisfaction. You are responsible for proactively managing the customer relationship by understanding your customers’ goals, objectives, and industry operations. You will work closely with various client personnel (executives, management, application specialists, leasing professionals, and other staff) as well as RealPage personnel (sales, implementations, product owners and executives), and in collaboration with other senior business leaders to drive business unit revenue.

PRIMARY RESPONSIBILITIES

  • Strategically manage assigned customers to ensure superior customer experience and profitable partnerships
  • Comfortably communicate with and present to VP & C-Suite executives, navigating through multiple decision makers in large complex organizations
  • Attentively listen to customers and understand the need; ability to adjust messaging to fit the audience
  • Leverage strong analysis/critical thinking capabilities to demonstrate ROI and find a way to “yes”
  • Maintain a high volume of activity including emails, calls and meetings
  • Facilitate periodic (weekly, monthly, semi-annually) meetings with assigned customer personnel to understand customer satisfaction, use of product, fee structure, and opportunities to increase program adoption including the use of additional RealPage products.
  • Create and deliver Solution Reviews for assigned customers
  • Identify areas within RealPage where process improvements will streamline functional areas and improve the customer experience 
  • Work cooperatively with others across the organization to achieve shared objectives

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

  • Account Management professional fluent with technologies with a minimum of 2 years of experience and a bachelor’s degree with a focus on Business, Marketing, Real Estate, or other applicable area of study
  • Demonstrated ability to work independently, and take initiative
  • Demonstrated analytical and problem-solving skills
  • Ability to manage multiple projects simultaneously, while meeting regular deadlines
  • Excellent verbal and written communication skills for effective interface with all levels of the organization as well as with clients
  • Experience in and an understanding of multi-family industry and at both corporate and property level
  • Strong persuasion skills/ability to overcome objections from a wide variety of customers and personalities
  • Comfortable in consultative sales/upsell situations
  • Goal, metric and results-oriented, with a strong sense of responsibility, accountability, and enthusiasm
  • Proficient in Microsoft Office Suite, specifically Word, Excel, PowerPoint
  • Ability to travel up to 20%

PREFERRED KNOWLEDGE/SKILLS/ABILITIES

  • Understanding of SaaS industry and technology (2-3 years’ experience in SaaS)
  • Understanding of RealPage products and services (1-2 years’ experience with RealPage products)
  • RealPage software experience preferred
  • Knowledge of Account Management and Customer Success practices
  • Experience with Customer Relationship Management (CRM) software such as, Salesforce
  • Experience in Insurance and an Insurance license is a plus

#LI-RG1

#LI-REMOTE

WHAT WE OFFER

At RealPage, we’re always looking for talented professionals who thrive in a learning work environment that continually supports individual greatness. We foster a culture of innovation and creativity. It is the things you do that bring out the best of you and RealPage.

 

RealPage considers qualified applicants without regard to gender, sexual orientation, gender identity, religion, race, national origin, age, veteran, or disability status. We celebrate diversity and are committed to building an inclusive work environment where all teammates feel a sense of belonging while bringing their authentic self to the table and being valued for it.

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