RealPage

AR Specialist

Job Locations US-TX-Richardson
ID
21-10879
Category
Accounting/Finance
Position Type
Full-Time
Education
Associate's Degree
Travel
None

WHO WE ARE

RealPage is changing the technology real estate industry and our teammates know how to think big and leave their mark. If you want to join a globally progressive and inclusive company devoted to excellence, we are looking for you!


We are the leading global provider of software and data analytics to the real estate industry. We navigate clients toward the right decisions with data and technology insights they can only get from RealPage. Serving our clients is our highest priority and RealPage teammates are our greatest asset.


Come join a team where your work makes an impact every day!

ABOUT THE TEAM

The Accounts Receivable Specialist Enterprise Analyst is responsible for protecting the Accounts Receivable asset of RealPage, Inc. by developing and maintaining strong, healthy client relationships with RealPages's largest clients.  While developing and maintaining relationships with Enterprise  clients the AR Specialist will be responsible for analyzing and resolving client issues and collecting outstanding accounts receivable.

WHAT YOU’LL DO

The AR Specialist is responsible for all aspects of collections, large account reconciliations, responding timely to client questions and disputes and developing and maintaining professional client relationships.The AR Specialist will be accountable for reducing the accounts receivable delinquency of their assigned portfolio of accounts. The AR Specialist must be able to effectively communicate in a professional manner , both written and verbal,  with both internal and external customers at all levels providing exceptional customer service.

PRIMARY RESPONSIBILITIES

  • Accountable for all aspects of the collection process of mid-size accounts for Enterprise clients: contacting clients, account reconciliation, creating and implementing payment action plans, credit request submission, cash application analysis and follow up/follow through.
  • Analyze assigned AR portfolio to coordinate the collection efforts of Enterprise accounts by contacting Enterprise clients through both inbound and outbound communication channels.  
  • Independently analyze each assigned account to identify root cause of nonpayment, create action plan to resolve issue(s) preventing payment and implement plan with full support of all parties/departments impacted.
  • Coordinate and foster a strong partnership with internal departments to successfully navigate appropriate channels in all efforts to resolve client issues and secure payment of past due AR.
  • Professionally negotiate payment arrangements and settlements that result in securing cash faster and reducing risk.  
  • Perform advanced accounts analysis and reconciliation of client accounts as required to resolve unapplied cash/credits
  • Work closely with Management team to maximize collections and provide weekly reports.
  • Interpret and understand contract terms to maximize collections.
  • Perform related duties and special projects as assigned.

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

  • Minimum of 3 years experience in Accounts Receivable Collections, Client Account or Project Management required.
  • High School diploma required and College degree or equivalent work experience and some college preferred.
  • Must have high volume account experience in the $3M+ range with an average of 3,500 accounts.
  • Proven ability to identify root cause, create action plan and implement plan with full support of all parties/departments impacted.
  • Excellent negotiation and customer service skills with proven successful results required.
  • Advanced proficiency with MS Excel with advance skills with v-look ups, filters and pivot tables.
  • Excellent verbal and written communication skills must be able to effectively communicate with external and internal customers, as well as all levels of management.
  • Advanced analytical and problem-solving skills.
  • Ability to work on multiple projects simultaneously and prioritize critical client needs with limited supervision.
  • Working knowledge of Platinum/Epicor/Akritive/SalesForce software preferred.
  • Must be able to work well with individuals at all levels inside and outside of the organization.
  • Self-Starter with the ability to work independently with minimal supervision

PREFERRED KNOWLEDGE/SKILLS/ABILITIES

  • Intermediate Excel level skills  including Pivot tables and VLookup
  • Preferred Salesforce or other Collection platform
  • Preferred experience with residential property managment

#LI-RG1

WHAT WE OFFER

At RealPage, we’re always looking for talented professionals who thrive in a learning work environment that continually supports individual greatness. We foster a culture of innovation and creativity. It is the things you do that bring out the best of you and RealPage.

 

RealPage considers qualified applicants without regard to gender, sexual orientation, gender identity, religion, race, national origin, age, veteran, or disability status. We celebrate diversity and are committed to building an inclusive work environment where all teammates feel a sense of belonging while bringing their authentic self to the table and being valued for it.

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