RealPage

Onboarding Specialist

Job Locations US-MA-Boston
ID
21-10905
Category
Implementations
Position Type
Full-Time

WHO WE ARE

RealPage is changing the technology real estate industry and our teammates know how to think big and leave their mark. If you want to join a globally progressive and inclusive company devoted to excellence, we are looking for you!


We are the leading global provider of software and data analytics to the real estate industry. We navigate clients toward the right decisions with data and technology insights they can only get from RealPage. Serving our clients is our highest priority and RealPage teammates are our greatest asset.


Come join a team where your work makes an impact every day!

ABOUT THE TEAM

We're passionate about helping hard-working entrepreneurs grow their property management businesses. We're a collective of uniquely talented individuals who are at the top of our game and are determined to get better at what we do every day. Our determination to make our customers’ lives better and break records is contagious—you find yourself becoming intensely passionate about the work that we do, even if the property management industry was never on your radar before you got here.

WHAT YOU’LL DO

In the Onboarding Specialist role, you will be responsible for the onboarding experience for all of our newest customers, assisting with data import and account setup, add-on services setup and training, and education on how to use the software to integrate Buildium into their business. You will work cross functionally with Product, Marketing, Sales, and Customer Care teams to help create a frictionless process for our customers, so that they can “graduate” from onboarding fully utilizing Buildium’s features and functionality to maximize their business’ growth potential.

PRIMARY RESPONSIBILITIES

  • Outreach to all new customers assigned, conducting kickoff calls and orientation to the onboarding program
  • Create and execute a customized onboarding plan for customers, inclusive of setting accounting and go-live dates and an agreed upon “graduation” plan
  • Assist with data import (automated or manual) and quality check customer’s data
  • Set expectations for turnaround times and maintain light “project plan” for customer
  • Setup and train on add-on services as applicable
  • Proactively provide additional trainings with new customers who are struggling or in danger of churning
  • Maintain a current, in-depth knowledge of the functions and special features of Buildium and be able to effectively transfer this knowledge to a wide range of users
  • Continue to iterate on the program using your personality and voice to create a memorable onboarding experience

#LI-TR1

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

  • Be a “Product Specialist” or higher 
  • High level of energy and enthusiasm, a desire to “wow” the customer and a passion for being part of a hard working team
  • Comfortable on the phone with one on one or one to many training sessions
  • Experience working well in a team environment
  • Strong attention to detail and highly accountable
  • Demonstrated empathy with challenges our customers face
  • Outstanding communication and interpersonal skills, verbal and written
  • Ability to multi-task in a fast paced environment, balancing quality and progress
  • Self motivated, works independently, has good judgment and consistent follow-through
  • Strong product knowledge and ability to stay on top of new product releases
  • Solid understanding of excel and the Buildium import process
  • Basic understanding of Salesforce

 

WHAT WE OFFER

At RealPage, we’re always looking for talented professionals who thrive in a learning work environment that continually supports individual greatness. We foster a culture of innovation and creativity. It is the things you do that bring out the best of you and RealPage.

 

RealPage considers qualified applicants without regard to gender, sexual orientation, gender identity, religion, race, national origin, age, veteran, or disability status. We celebrate diversity and are committed to building an inclusive work environment where all teammates feel a sense of belonging while bringing their authentic self to the table and being valued for it.

Options

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed

Connect With Us!

Not ready to apply? Connect with us for general consideration.