RealPage

Implementation Consultant

Job Locations US-CA-Irvine | US-TX-Richardson | US
ID
21-10909
Category
Implementations
Position Type
Full-Time
Education
Bachelor's Degree
Travel
10%

WHO WE ARE

RealPage is changing the technology real estate industry and our teammates know how to think big and leave their mark. If you want to join a globally progressive and inclusive company devoted to excellence, we are looking for you!


We are the leading global provider of software and data analytics to the real estate industry. We navigate clients toward the right decisions with data and technology insights they can only get from RealPage. Serving our clients is our highest priority and RealPage teammates are our greatest asset.


Come join a team where your work makes an impact every day!

ABOUT THE TEAM

The RealPage Utility Management Solution provides the most comprehensive and flexible set of online billing and invoicing tools and services in multifamily.  Powered by the largest utility expense database in the industry and supported by our expert utility advisors, RealPage maximizes recovery, reduces late fees, and improves performance for our clients to drive increased portfolio value.  

WHAT YOU’LL DO

The Implementation Consultant provides subject matter expertise for assigned customer implementations, for the RealPage Utility Management Solution. The Consultant provides best practice guidance, conducts business process workshops designed to document current client workflow and new workflow, manages customer deliverables, and adheres to project timelines. The Consultant is responsible for data analysis, on-time implementations, and backlog management for assigned customers.

PRIMARY RESPONSIBILITIES

  • Deliver a customer-focused onboarding experience
  • Deliver on-time implementations, per agreement with customer
  • Accurately forecast activations and update backlog on a weekly basis
  • Support clients through the implementation process to achieve a high level of client satisfaction.
  • Identify and escalate to your leader, issues or risks to assigned implementations
  • Follow through on commitments

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

Requires 3 years customer onboarding experience.

  • Software and/or multifamily property management experience required
  • Experience working in a sales environment a plus; knowledge of the sales cycle
  • Four-year degree or equivalent work experience preferred
  • Outstanding verbal and written communication skills; excellent presentation skills
  • Must possess good organization and time management skills
  • Customer service experience is required, excellent telephone rapport
  • Able to work with little supervision, but knowing when to escalate problems
  • Must have the ability to work with many different personalities
  • Flexible, detailed, and able to successfully accept change
  • Able to work extended hours when required

PREFERRED KNOWLEDGE/SKILLS/ABILITIES

Preferred knowledge/skills/abilities:

  • Strong organization and time management skills
  • Customer service experience is required, excellent telephone rapport
  • Able to work with little supervision, but knowing when to escalate problems

#LI-RG1

#LI-REMOTE

WHAT WE OFFER

At RealPage, we’re always looking for talented professionals who thrive in a learning work environment that continually supports individual greatness. We foster a culture of innovation and creativity. It is the things you do that bring out the best of you and RealPage.

 

RealPage considers qualified applicants without regard to gender, sexual orientation, gender identity, religion, race, national origin, age, veteran, or disability status. We celebrate diversity and are committed to building an inclusive work environment where all teammates feel a sense of belonging while bringing their authentic self to the table and being valued for it.

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