RealPage

Implementations Operations Manager

Job Locations US-TX-Richardson
ID
21-10955
Category
Implementations
Position Type
Full-Time
Education
Bachelor's Degree
Travel
10%

WHO WE ARE

RealPage is changing the technology real estate industry and our teammates know how to think big and leave their mark. If you want to join a globally progressive and inclusive company devoted to excellence, we are looking for you!


We are the leading global provider of software and data analytics to the real estate industry. We navigate clients toward the right decisions with data and technology insights they can only get from RealPage. Serving our clients is our highest priority and RealPage teammates are our greatest asset.


Come join a team where your work makes an impact every day!

ABOUT THE TEAM

The Implementations organization is responsible for activating the licenses and services sold by the RealPage sales team.  As the name suggests, this global organization implements RealPage property management applications for customers in the multifamily, commercial, single-family, and vacation rental housing industries. 

WHAT YOU’LL DO

The Implementations Operations Managers will assist the Implementations SVP with the management of the overall, global organization.  The Operations Manager will focus on internal operation and productivity metrics, goals, and forecasts.  This person will collaborate closely with the other leaders reporting to the SVP, along with HR and Finance, and will represent the SVP in discussions/effort to manage and evolve specific business processes.  This role has a heavy data focus, so familiarity with data from Salesforce, HR applications, and services projects will be necessary.

PRIMARY RESPONSIBILITIES

  • Manage headcount data such as mgt/staff ratios, open requisitions, and direct cost forecasts.
  • Provide monthly practice management reporting including revenue and activation forecasting, utilization trends, and project profitability.
  • Manage additions to the IMPL portfolio including updates to price list, SKU updates/adds, Salesforce workflow creation, and creation of implementation level of effort baselines.
  • Manage the relaunch of CSAT surveys and tracking.
  • Prepare achievement metrics for monthly and quarterly business reviews.
  • Assist with the creation of deal profitability processes and metrics.

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

  • Undergraduate degree in finance, accounting, or equivalent.
  • 5+ years of experience in an operations management role for a software house or professional services organization.
  • Working knowledge of Salesforce.
  • Experience with packaged software implementations.
  • Advanced Excel skills.

PREFERRED KNOWLEDGE/SKILLS/ABILITIES

  • Working knowledge of PowerBI.
  • Experience within the property management industry.

 

WHAT WE OFFER

At RealPage, we’re always looking for talented professionals who thrive in a learning work environment that continually supports individual greatness. We foster a culture of innovation and creativity. It is the things you do that bring out the best of you and RealPage.

 

RealPage considers qualified applicants without regard to gender, sexual orientation, gender identity, religion, race, national origin, age, veteran, or disability status. We celebrate diversity and are committed to building an inclusive work environment where all teammates feel a sense of belonging while bringing their authentic self to the table and being valued for it.

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