RealPage

Engagement Manager

Job Locations US-TX-Richardson
ID
21-11001
Category
Implementations
Position Type
Full-Time

WHO WE ARE

RealPage is changing the technology real estate industry and our teammates know how to think big and leave their mark. If you want to join a globally progressive and inclusive company devoted to excellence, we are looking for you!


We are the leading global provider of software and data analytics to the real estate industry. We navigate clients toward the right decisions with data and technology insights they can only get from RealPage. Serving our clients is our highest priority and RealPage teammates are our greatest asset.


Come join a team where your work makes an impact every day!

ABOUT THE TEAM

RealPage provides a technology platform that enables real estate owners and managers to change how people experience and use rental space. Clients use the platform to gain transparency in asset performance, leverage data insights and monetize space to create incremental yields. Founded in 1998 and headquartered in Richardson, Texas, RealPage currently serves approximately 19 million units worldwide from offices in North America, Europe and Asia. For more information about RealPage, please visit https://www.RealPage.com.

 

The Engagement Services team provides billable implementation project management for new and current customers as they implement RealPage solutions.

WHAT YOU’LL DO

Engagement Managers are responsible for successful SaaS delivery, specifically thdeployment of the RealPage solution platform. The EM partners with each assigned customer to understand their business goals and objective and then creates a comprehensive onboarding plan to meet those goals. He/she establishes the scope of the project, deployment schedule and the overall strategic approachThe EM is also responsible for identifying all necessary resources,   

 

Throughout a project, the EM is responsible for ongoing client communication including weekly calls to review the project status, milestone and task tracking, and risk mitigation.  He/she serves as an escalation point for issues that could potentially impact the client’s success. 

 

As the client’s main point of contact, the EM also serves as the liaison between all RealPage resources and the client.  The EM is responsible for coordinating the implementation of RealPage products across the organization, including multiple implementation teams.  The EM facilitates introductions for the different RP team members and participates in any meetings relevant to the project, with the goal of streamlining the customer experience across the multiple products/platforms being deployed.  The EM works closely with the entire team to drive the customer relationship and alignment at all levels in order to execute the overall account strategy.  EMs are required to maintain strong working relations with all RealPage personnel.     

 

As a trusted advisor,he/she is a success implementation leader and is tasked with ultimately providing an amazing client onboarding experience. 

 

The Engagement Management manager reports to the director of Engagement Management.

PRIMARY RESPONSIBILITIES

  • Oversee deployment/implementation of RealPage products for assigned clients 
  • Create, execute and manage complex project management plans for SMB, Corporate, and Enterprise, and Institutional accounts 
  • Partner with RP implementation consultants and subject matter experts to provide a streamlined customer experience including support, and guidance for RP solutions 
  • Partner with clients to ensure migrations and technical implementations meet client expectations and all deliverables are provided 
  • Identify client goals and business needs and work to meet them throughout the implementation 
  • Champion the capabilities of the RealPage platform and maintain ongoing familiarity with general product functionality and workflows   
  • Establish familiarity with RealPage resources and training options to advise on change management and general implementation best-practices 
  • Establish effective and comprehensive change management plans with clients to accompany the solution rollout 
  • Identify risks to the client achieving their stated business goals and developing a risk mitigation plan 
  • Serve as a client advocate in driving industry best practices and the evolution of the RealPage Platform functionality, courses, and administrative services integral to their success 

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

  • BA/BS degree or equivalent experience within industry 
  • Proficiency and at least five years of experience with MS Office Tools 
  • Strong project management skills required; ability to manage multiple priorities simultaneously with minimum of three years relevant project management work experience (PMP preferred) 
  • Proven effectiveness and three years of experience leading and facilitating executive meetings and workshops 
  • A minimum of four years of experience dealing with large, complicated accounts at the senior business level with recent and direct hands-on executive experience 
  • Capability as credible and effective advisor/coach specifically around change management (cultural, business and technical) 
  • Executive level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialog 
  • Ability to prioritize, multitask and perform effectively under pressure 
  • Strong attention to detail 
  • Ability to adapt to change and work well in a dynamic environment 
  • Ability to work outside normal business hours at times depending upon workload 
  • Ability to travel occasionally (less than 15%) 

PREFERRED KNOWLEDGE/SKILLS/ABILITIES

  • Knowledge of RealPage products and platform features, integrations and best practices 
  • An understanding of and experience with multifamily industry operations and marketing 
  • Ability to contribute ideas and recommendations around product enhancements, training approach and training materials 
  • MBA or advanced degree 

WHAT WE OFFER

At RealPage, we’re always looking for talented professionals who thrive in a learning work environment that continually supports individual greatness. We foster a culture of innovation and creativity. It is the things you do that bring out the best of you and RealPage.

 

RealPage considers qualified applicants without regard to gender, sexual orientation, gender identity, religion, race, national origin, age, veteran, or disability status. We celebrate diversity and are committed to building an inclusive work environment where all teammates feel a sense of belonging while bringing their authentic self to the table and being valued for it.

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