RealPage

Director, Screening Operations

Job Locations US-TX-Richardson
ID
21-11030
Category
Operations
Position Type
Full-Time
Education
Bachelor's Degree
Travel
10%

WHO WE ARE

RealPage Outperforms! We are a leading global provider of software and data analytics to the real estate industry. Clients use our platform to improve operating performance and increase capital returns. We are a run fast, have fun and reap rewards type of environment. RealPage offers an engaging work culture that fosters personal and career growth for our employees. We continually reinvent and evolve to meet the needs of the customers we serve through technology and vision. You can feel it in the work we do and the clients that benefit. Our unique company philosophy fosters innovation, excellence and collaboration.

ABOUT THE TEAM

The Director of Screening Operations will oversee a team of 65+ associates in the United States, Philippines and India. The team consists of Call Center, Back Office and Investigative responsibilities supporting both consumers and clients. 

WHAT YOU’LL DO

The Director of Screening Operations will be responsible for running an operations team of 60+ associates globally. The position will be required to regularly partner with Legal and Compliance. 

PRIMARY RESPONSIBILITIES

  • Has extensive knowledge of all FCRA regulations.
  • Strategic focus of the big picture and able to articulate business goals, challenges, opportunities and direction of the department.
  • High attention to detail.
  • Direct management of department initiatives
  • Review and assist internal legal and compliance departments with any legal matters related to screening.
  • Confidently works with clients, account managers, various cross functional leaders providing both knowledge of business process and regulations to address concerns/resolve issues.
  • Works with senior leaders and compliance team to identify risks and opportunities for existing operational functions while maintaining compliance and adherence of daily processes.
  • Coaches and mentors all team leads, provide exciting learning opportunities and as well as challenging assignments.
  • Coordinates the implementation of processes and procedures for new technology which mitigate risk and enhance service to new levels.
  • Evaluates shift schedules, daily tasks progress on key initiatives, personnel issues to ensure the business is on track to deliver expectations.
  • Maintains relationships with business partners keeping all informed of potential issues, solutions, and implications.
  • Establishes and maintains creditability with clients, consumers and business partners, delivering requests on time and professionally

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

  • 2+ years of industry experience related to Tenant Screening and Mutifamily Housing.
  • Bachelor’s degree preferred; high school or equivalent required
  • Minimum 2 years of leadership experience required
  • Keen eye for detail, and ability to think critically to recognize and escalate problems
  • Proven track record of achievements in previous jobs
  • Highly energetic and self-motivated - going above and beyond for clients/ consumers is required.
  • Works effectively with immediate associates and management; accepts direction.
  • Demonstrates sensitivity in dealing with different situations, while establishing and maintain credibility with consumers, clients.
    #LI-MC1

PREFERRED KNOWLEDGE/SKILLS/ABILITIES

  • FCRA Knowledge/Certification

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