RealPage

Director, Screening Operations

Job Locations US-TX-Richardson
ID
21-11030
Category
Operations
Position Type
Full-Time
Education
Bachelor's Degree
Travel
10%

WHO WE ARE

RealPage is changing the technology real estate industry and our teammates know how to think big and leave their mark. If you want to join a globally progressive and inclusive company devoted to excellence, we are looking for you!


We are the leading global provider of software and data analytics to the real estate industry. We navigate clients toward the right decisions with data and technology insights they can only get from RealPage. Serving our clients is our highest priority and RealPage teammates are our greatest asset.


Come join a team where your work makes an impact every day!

ABOUT THE TEAM

The Director of Screening Operations will oversee a team of 65+ associates in the United States, Philippines and India. The team consists of Call Center, Back Office and Investigative responsibilities supporting both consumers and clients. 

WHAT YOU’LL DO

The Director of Screening Operations will be responsible for running an operations team of 60+ associates globally. The position will be required to regularly partner with Legal and Compliance. 

PRIMARY RESPONSIBILITIES

  • Has extensive knowledge of all FCRA regulations.
  • Strategic focus of the big picture and able to articulate business goals, challenges, opportunities and direction of the department.
  • High attention to detail.
  • Direct management of department initiatives
  • Review and assist internal legal and compliance departments with any legal matters related to screening.
  • Confidently works with clients, account managers, various cross functional leaders providing both knowledge of business process and regulations to address concerns/resolve issues.
  • Works with senior leaders and compliance team to identify risks and opportunities for existing operational functions while maintaining compliance and adherence of daily processes.
  • Coaches and mentors all team leads, provide exciting learning opportunities and as well as challenging assignments.
  • Coordinates the implementation of processes and procedures for new technology which mitigate risk and enhance service to new levels.
  • Evaluates shift schedules, daily tasks progress on key initiatives, personnel issues to ensure the business is on track to deliver expectations.
  • Maintains relationships with business partners keeping all informed of potential issues, solutions, and implications.
  • Establishes and maintains creditability with clients, consumers and business partners, delivering requests on time and professionally

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

  • 2+ years of industry experience related to Tenant Screening and Mutifamily Housing.
  • Bachelor’s degree preferred; high school or equivalent required
  • Minimum 2 years of leadership experience required
  • Keen eye for detail, and ability to think critically to recognize and escalate problems
  • Proven track record of achievements in previous jobs
  • Highly energetic and self-motivated - going above and beyond for clients/ consumers is required.
  • Works effectively with immediate associates and management; accepts direction.
  • Demonstrates sensitivity in dealing with different situations, while establishing and maintain credibility with consumers, clients.

 

#LI-TB1

PREFERRED KNOWLEDGE/SKILLS/ABILITIES

  • FCRA Knowledge/Certification

WHAT WE OFFER

At RealPage, we’re always looking for talented professionals who thrive in a learning work environment that continually supports individual greatness. We foster a culture of innovation and creativity. It is the things you do that bring out the best of you and RealPage.

 

RealPage considers qualified applicants without regard to gender, sexual orientation, gender identity, religion, race, national origin, age, veteran, or disability status. We celebrate diversity and are committed to building an inclusive work environment where all teammates feel a sense of belonging while bringing their authentic self to the table and being valued for it.

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