RealPage

Team Leader I

Job Locations US-CA-Irvine
ID
21-11264
Category
Operations
Position Type
Full-Time

WHO WE ARE

RealPage is changing the technology real estate industry and our teammates know how to think big and leave their mark. If you want to join a globally progressive and inclusive company devoted to excellence, we are looking for you!


We are the leading global provider of software and data analytics to the real estate industry. We navigate clients toward the right decisions with data and technology insights they can only get from RealPage. Serving our clients is our highest priority and RealPage teammates are our greatest asset.


Come join a team where your work makes an impact every day!

ABOUT THE TEAM

The RealPage Insurance solution provides the most comprehensive and flexible set of risk mitigation solution services in multifamily.  

WHAT YOU’LL DO

The LeasingDesk Team Leader, I, is responsible for leading 12 to 18 Licensed Insurance Agents for the LeasingDesk Contact Center Insurance Operations.  The Team Leader plays an active role in ensuring that department goals are being met or exceeded. This includes but is not limited to assisting the Manager with staffing, quality control, customer satisfaction, problem identification, and reporting assignments.

 

PRIMARY RESPONSIBILITIES:

  • Maintain a high level of customer satisfaction and timely resolution to customer service issues.
  • Manage and assist employees with work-related problems or situations.
  • Coach and develop Licensed Insurance Agents
  • Evaluate calls for customer service quality, interpersonal effectiveness and accuracy of information captured utilizing departmental score card.
  • Conduct regular meetings and coaching sessions with assignee team members; also responsible for Annual Performance Reviews for assigned team members
  • Provide regular feedback to manager on staffing related issues.
  • Identify problems and handle difficult employee, customer, and client situations.
  • Serve as a backup on phones as needed.
  • Assist the Manager with operational strategy, process control, staff selection and management reporting.
  • Report, track and resolve product and process problems.
  • Interface between general support staff, management, product management, product development, product implementation, and product support.
  • Responsible for call center statistical tracking and trending.
  • Assist with technical writing/approval relative to customer and internal documentation.
  • Other Duties as assigned. Will be required to work evenings and weekends as needed.

WHAT WE OFFER

At RealPage, we’re always looking for talented professionals who thrive in a learning work environment that continually supports individual greatness. We foster a culture of innovation and creativity. It is the things you do that bring out the best of you and RealPage.

 

RealPage considers qualified applicants without regard to gender, sexual orientation, gender identity, religion, race, national origin, age, veteran, or disability status. We celebrate diversity and are committed to building an inclusive work environment where all teammates feel a sense of belonging while bringing their authentic self to the table and being valued for it.

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