RealPage

Account Manager, Product

Job Locations US-NJ-Hackensack
ID
21-11389
Category
Account Management
Position Type
Full-Time
Travel
25%

WHO WE ARE

RealPage is changing the technology real estate industry and our teammates know how to think big and leave their mark. If you want to join a globally progressive and inclusive company devoted to excellence, we are looking for you!


We are the leading global provider of software and data analytics to the real estate industry. We navigate clients toward the right decisions with data and technology insights they can only get from RealPage. Serving our clients is our highest priority and RealPage teammates are our greatest asset.


Come join a team where your work makes an impact every day!

ABOUT THE TEAM

RealPage has revolutionized the multifamily industry! We have an entrepreneurial culture that lets employees make their mark. We are a run fast, have fun and reap rewards type of environment.

RealPage offers an engaging work culture that fosters personal and career growth for our employees—training and development is at our core. RealPage continues reinventing and evolving to meet the needs of the customers we serve through technology and vision. You can feel it in the work we do and the clients that benefit. Our unique company philosophy fosters innovation, excellence and collaboration. Employees are encouraged to take risks and work on projects and products that the market has never seen before.

WHAT YOU’LL DO

The Solution Account Manager (SAM) is responsible for supporting and managing RealPage’s large and rapidly growing client base in the East Coast Region. RealPage clients utilize a wide variety of proprietary cloud-based leasing solutions and the SAM serves as the primary point of contact to provide outstanding customer experience and maintain client satisfaction. SAMs work closely with our sales and service support teams to ensure all issues are resolved in a prompt and thorough manner. SAMs are expected to facilitate client revenue growth and ensure retention, as well as work to anticipate client needs, understand their business goals and align our solutions with their objectives. A Solution Account Manager is a high-energy, driven professional with sound business skills, strong technical aptitude and natural customer service instincts. SAMs will have the opportunity to interact with clients at all levels in the multifamily housing industry. RealPage offers a fast-paced, innovative environment where SAMs are provided the tools, resources and outstanding leadership to support robust online solutions while taking their career to the next level. Ideal candidates should be eager to advance through clearly defined learning and earning paths.

PRIMARY RESPONSIBILITIES

  • Maintain high levels of client retention through proactive client outreach and relationship management.
  • Serve as the lead point of contact for all matters specific to assigned client base.
  • Maintain open channels of communication with internal and external stakeholders regarding client’s business needs/requirements.
  • Ensure all client requests are met and completed in a timely manner.
  • Identify “at risk” accounts and communicate them through proper internal escalation channels.
  • Cooperate and coordinate with internal support teams to achieve resolutions for client concerns.
  • Engage in continuous market and industry research and analysis and provide feedback and insight on potential product development opportunities and upgrades.
  • Support Regional Sales Managers and Regional Sales Representatives in new business presentations, and ensure effective on-boarding of new client base
  • Stay educated on all product functionality, releases, updates and communicate accordingly to account base
  • Maintain transparency and communication with management team by documenting and updating account activity, call reports, and territory analyses
  • Engage with client base through networking activities such as industry trade shows and association meetings.
  • Utilize customer relationship management technologies provided by RealPage and comply with activity reporting policies/guidelines.

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

  • Located in East Coast (New York or New Jersey, preferred)
  • Four-year college degree or equivalent work experience
  • Minimum of three years account management experience
  • Documented record of exceeding assigned goals
  • Ability to identify, qualify and prioritize customer needs
  • Knack for comfortably presenting products and solutions in group setting
  • Excellent verbal and written communication skills
  • Proficient in Microsoft Excel, Word, Internet Explorer and PowerPoint

#LI-EC1

WHAT WE OFFER

At RealPage, we’re always looking for talented professionals who thrive in a learning work environment that continually supports individual greatness. We foster a culture of innovation and creativity. It is the things you do that bring out the best of you and RealPage.

 

RealPage considers qualified applicants without regard to gender, sexual orientation, gender identity, religion, race, national origin, age, veteran, or disability status. We celebrate diversity and are committed to building an inclusive work environment where all teammates feel a sense of belonging while bringing their authentic self to the table and being valued for it.

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