RealPage is changing the technology real estate industry and our teammates know how to think big and leave their mark. If you want to join a globally progressive and inclusive company devoted to excellence, we are looking for you!
We are the leading global provider of software and data analytics to the real estate industry. We navigate clients toward the right decisions with data and technology insights they can only get from RealPage. Serving our clients is our highest priority and RealPage teammates are our greatest asset.
Come join a team where your work makes an impact every day!
Buildium's Level 2 team works with our customers, and our product and engineering teams to identify issues impacting our customers, and to assess their criticality.
As a member of the Level 2 Technical Support team, your role will consist of many parts. You will need to be a forensic investigator exploring strange behavior in customer accounts. A walking, talking technical documentation able to explain expected software behavior. A powerful wizard who can conjure solutions to impossible problems, and a fanatical advocate for our customers and fellow Buildians. You will need to keep a cool head under pressure, and be able to seamlessly pivot from high priority to critical items as they arise. You’ll have to leverage your excellent communication skills to help explain customer needs, unexpected product behavior, and complex fixes in simple, clear, and digestible terms, while staying humble and conscious of your own assumptions and biases. You’ll need to do all this, while embodying our core values every day. You’ll sometimes need to work odd hours, as issues arise that require coordination with our development teams around the world.
After at least a year’s experience on the frontline of customer support, you know our product, and you know the customers who need our help the most. You take responsibility where you can and you get the job done. You’re ready for the next challenge.
This position will report to the Manager of the Level 2 team.
PRIMARY RESPONSIBILITY - Support Our Customers
Support Our Product
Support Our Team
At RealPage, we’re always looking for talented professionals who thrive in a learning work environment that continually supports individual greatness. We foster a culture of innovation and creativity. It is the things you do that bring out the best of you and RealPage.
RealPage considers qualified applicants without regard to gender, sexual orientation, gender identity, religion, race, national origin, age, veteran, or disability status. We celebrate diversity and are committed to building an inclusive work environment where all teammates feel a sense of belonging while bringing their authentic self to the table and being valued for it.
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