RealPage

Account Manager, Product

Job Locations US
ID
21-11614
Category
Account Management
Position Type
Full-Time

WHO WE ARE

RealPage is changing the technology real estate industry and our teammates know how to think big and leave their mark. If you want to join a globally progressive and inclusive company devoted to excellence, we are looking for you!


We are the leading global provider of software and data analytics to the real estate industry. We navigate clients toward the right decisions with data and technology insights they can only get from RealPage. Serving our clients is our highest priority and RealPage teammates are our greatest asset.


Come join a team where your work makes an impact every day!

ABOUT THE TEAM

At Modern Message, a RealPage Company, our focus is on building great products and providing excellent customer service to solve real-world problems for our customers. Our core product is Community Rewards, an engagement platform for apartment residents, and our rapid growth will present you with a range of opportunities for achievement and long-term growth. 

 

We are looking for a Client Service Executive to join our growing and diverse team.

WHAT YOU’LL DO

The Client Service Executive is a position within the Client Services team, focused on providing an unparalleled client experience. This role builds and maintains productive internal and external working relationships and is responsible for reinforcing the value the Modern Message Client Services team contributes to the client organization through performance reporting and customer service.

 

The Client Service Executive will report to the Chief Client Officer.

PRIMARY RESPONSIBILITIES

  • Onboard new clients into our system and setup their accounts
  • Implement customization requests and strategies from our clients
  • Communicate daily with clients and assist with any questions or concerns
  • Maintain data updates to ensure accuracy
  • Resolve customer inquiries via phone, email, or live chat feature
  • Create and present performance reports and product trainings to clients
  • Identify growth opportunities for existing accounts
  • Monitor and communicate key performance metrics internally and externally
  • Build excellent relationships with clients in order to receive referrals

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

  • Bachelor’s degree
  • 2-4 years of experience in customer service or account management
  • Proficient knowledge of MS office, including Word, Excel and PowerPoint
  • Strong written and verbal communication skills
  • Excellent follow up skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Customer orientation and ability to adapt/respond to different types of characters

WHAT WE OFFER

At RealPage, we’re always looking for talented professionals who thrive in a learning work environment that continually supports individual greatness. We foster a culture of innovation and creativity. It is the things you do that bring out the best of you and RealPage.

 

RealPage considers qualified applicants without regard to gender, sexual orientation, gender identity, religion, race, national origin, age, veteran, or disability status. We celebrate diversity and are committed to building an inclusive work environment where all teammates feel a sense of belonging while bringing their authentic self to the table and being valued for it.

Options

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed

Connect With Us!

Not ready to apply? Connect with us for general consideration.