RealPage

Customer Success - Sr. Operations Specialist

Job Locations US-MA-Boston
ID
21-11652
Category
Sales
Position Type
Full-Time
Travel
None

WHO WE ARE

RealPage is changing the technology real estate industry and our teammates know how to think big and leave their mark. If you want to join a globally progressive and inclusive company devoted to excellence, we are looking for you!


We are the leading global provider of software and data analytics to the real estate industry. We navigate clients toward the right decisions with data and technology insights they can only get from RealPage. Serving our clients is our highest priority and RealPage teammates are our greatest asset.


Come join a team where your work makes an impact every day!

ABOUT THE TEAM

We’re passionate about helping hard-working entrepreneurs grow their property management businesses. We’re a collective of uniquely talented individuals who are at the top of our game and are determined to get better at what we do every day. Everyone is the master of their domain, ready to collaborate wholeheartedly with one another and celebrate each other’s successes. Our determination to make our customers’ lives better and break records is contagious—you find yourself becoming intensely passionate about the work that we do, even if the property management industry was never on your radar before you got here.

WHAT YOU’LL DO

The Mixed-Use Revenue Operations team is looking for a Customer Success - Sr. Operations Specialist who will support our award winning Customer Success team. As a member of the Sales and Customer Success organization supporting Buildium, Propertyware and Value Added Services, this individual will contribute directly to making an impact on the effectiveness of our onboarding, customer success and support teams. This role requires a passion for process improvement, attention to detail and an eagerness to jump in whenever and wherever needed to help support the teams.

PRIMARY RESPONSIBILITIES

What you’ll do: 

  • Help craft and define the Customer Success (CS) business processes, systems, territory management, and go to market strategy to make the CS organization more efficient and effective
  • Support CS Leadership with planning efforts, including quarterly goal setting and headcount organization, to support customer retention and growth efforts
  • Provide ongoing performance reporting and analysis on our Key Performance Indicators, such as MRR churn and customer retention metrics using Excel, Salesforce, Looker or other tools as needed
  • Execute on ad-hoc data requests leveraging various systems to allow for data driven decisions at the individual contributor and CS leadership levels
  • Assist with technology stack evaluation and support for CS organization
  • Work cross functionally with Sales, Marketing, Finance and other teams including owning cross functional initiatives, such as lead passing between teams
  • Manage one direct report focused on CS reporting and analysis
  • Support the Revenue Operations team with other tasks as needed

 

What we’ll do:

  • Provide organizational support to help you get the most out of your Mixed-Use journey
  • Deliver a servant leadership culture focused on helping you develop and progress to the next step in your career
  • An organizational culture that is committed to solving for our customers, colleagues and community
  • Surround you with a team that is intellectually curious, dedicated, and has a willingness to get the job done

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

What you’ll need:

  • Bachelor's degree from an accredited University or College is preferred
  • 2+ years business experience, with a preference of 1 to 3 years of experience at a SaaS company
  • Understanding of customer success organizations and processes
  • Detail oriented, self-motivated, with a desire to learn
  • Proactive mindset, willing to see something that needs to be done and provide suggested solutions to get it done
  • Enjoys working with numbers, and taking an analytical approach to solving problems
  • Strong verbal communication skills and attention to detail
  • A commitment to using good judgment
  • Good work ethic and experience working as part of a team
  • Proficient with Salesforce and Excel, other sales systems/tools (Looker) a plus

WHAT WE OFFER

At RealPage, we’re always looking for talented professionals who thrive in a learning work environment that continually supports individual greatness. We foster a culture of innovation and creativity. It is the things you do that bring out the best of you and RealPage.

 

RealPage considers qualified applicants without regard to gender, sexual orientation, gender identity, religion, race, national origin, age, veteran, or disability status. We celebrate diversity and are committed to building an inclusive work environment where all teammates feel a sense of belonging while bringing their authentic self to the table and being valued for it.

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