RealPage

Account Manager, Product -Remote

Job Locations US | US-TX-Richardson
ID
21-11653
Category
Account Management
Position Type
Full-Time
Education
Bachelor's Degree
Travel
25%

WHO WE ARE

RealPage is changing the technology real estate industry and our teammates know how to think big and leave their mark. If you want to join a globally progressive and inclusive company devoted to excellence, we are looking for you!


We are the leading global provider of software and data analytics to the real estate industry. We navigate clients toward the right decisions with data and technology insights they can only get from RealPage. Serving our clients is our highest priority and RealPage teammates are our greatest asset.


Come join a team where your work makes an impact every day!

ABOUT THE TEAM

RealPage is changing the technology real estate industry and our teammates know how to think big and leave their mark. If you want to join a globally progressive and inclusive company devoted to excellence, we are looking for you!


We are the leading global provider of software and data analytics to the real estate industry. We navigate clients toward the right decisions with data and technology insights they can only get from RealPage. Serving our clients is our highest priority and RealPage teammates are our greatest asset.


Come join a team where your work makes an impact every day!

WHAT YOU’LL DO

The Solution Account Manager (SAM) is responsible for delivering successful go-to-market strategies that drive accelerated customer adoption of RealPage solutions. This role will focus primarily on our Renter Engagement and Financial Services products. The SAM will work with sales, product owners and executives and in collaboration with other senior business leaders to drive business unit revenue. The ideal candidate will have an entrepreneurial mindset and strong communication skills, isn’t afraid of a spreadsheet, and will thrive on presenting to and persuading decision makers. Prove these things in your resume and cover letter.

PRIMARY RESPONSIBILITIES

  • Gain insight into customer needs through proactive communication and identifying opportunities which benefit the customer and help RealPage achieve financial goals 
  • Demonstrate effective communication in a variety of settings: one-on-one, small and large groups, or among diverse styles and position levels.
  • Attentively listen to others and the ability to adjust to fit the audience and the message
  • Understands our customer’s business and collaborates on and supports solutions which meet customer expectations
  • Establishes and maintains effective customer relationships which foster a long-term partnership
  • Provides timely and helpful information to others across the organization. Encourages the open expression of diverse ideas and opinions
  • Follows through on commitments and makes sure others do the same
  • Acts with a clear sense of ownership
  • Takes personal responsibility for decisions, actions, and failures
  • Establishes clear responsibilities and processes for monitoring work and measuring results. Designs feedback loops into work
  • Works cooperatively with others across the organization to achieve shared objectives
  • Represents own interests while being fair to others and their areas of responsibility
  • Partners with others to accomplish customer and company objectives
  • Credits others for their contributions and accomplishments
  • Gains trust and support of others
  • Responsible for overseeing client utilization, adoption and performance of assigned product category.
  • Holistic understanding how specific solution sets function in tandem to anticipate clients’ business needs
  • Ability to serve as internal SME (subject matter expert) in at least 1 product line of business

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

  • Multi-family or Account Management professional fluent with technologies with a minimum of 8 years of experience and a bachelor’s degree with a focus on Business, Marketing, Real Estate, or other applicable area of study
  • Ability to facilitate business relationships and effectively support assigned accounts
  • Strong persuasion skills/ability to overcome objections from a wide variety of customers and personalities
  • Comfortable in consultative sales/upsell situations
  • Goal, metric and results-oriented, with a strong sense of responsibility, accountability, and enthusiasm
  • Ability to understand and manage customer expectations
  • Ability to work extended hours as needed (may be required at times)
  • Proficient in Microsoft Office Suite, specifically Word, Excel, PowerPoint
  • Bachelor’s or Master’s Degree
  • Ability to travel up to 25%

PREFERRED KNOWLEDGE/SKILLS/ABILITIES

  • Understanding of multi-family industry and at both corporate and property level
  • Understanding of SaaS industry and technology (3-5 years’ experience in SaaS)
  • Understanding of RealPage products and services is preferred (3-5 years’ experience with RealPage products)
  • Knowledge of Account Management and Customer Success practices
  • Experience with Customer Relationship Management (CRM) software such as, Salesforce
  • Aptitude to learn software programs

#LI-EC1

#LI-Remote

WHAT WE OFFER

At RealPage, we’re always looking for talented professionals who thrive in a learning work environment that continually supports individual greatness. We foster a culture of innovation and creativity. It is the things you do that bring out the best of you and RealPage.

 

RealPage considers qualified applicants without regard to gender, sexual orientation, gender identity, religion, race, national origin, age, veteran, or disability status. We celebrate diversity and are committed to building an inclusive work environment where all teammates feel a sense of belonging while bringing their authentic self to the table and being valued for it.

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