Network Engineer III, Smart Source IT

Job Locations US-TX-Richardson
Information Technology
Position Type


RealPage is changing the technology real estate industry and our teammates know how to think big and leave their mark. If you want to join a globally progressive and inclusive company devoted to excellence, we are looking for you!

We are the leading global provider of software and data analytics to the real estate industry. We navigate clients toward the right decisions with data and technology insights they can only get from RealPage. Serving our clients is our highest priority and RealPage teammates are our greatest asset.

Come join a team where your work makes an impact every day!


The Network Engineer II role will be responsible for providing Network Support, application, and software management to external clients for SmartSource IT. The individual will maintain, design, and implement networks for SmartSource IT clients, as well as remote internal and external customer sites.  The engineer will be responsible for the daily management, monitoring, and troubleshooting of all SSIT client infrastructure, and networking devices. In addition, the Engineer will regularly interact and work directly with SSIT clients to provide industry standards and recommending devices to procure. This role will also work directly with end and internal Desktop teams to assist with troubleshooting Network issues with end users. The Engineer will present possible network solutions and enhancements and implement agreed upon solutions.


  • Manage and monitor the network infrastructure including network devices, backbone, and remote office connections. Devices include switches, routers, firewalls, load balancers, servers, and virtual appliances / servers.
  • Act as a point of escalation for the Desktop team for tickets requiring network troubleshooting or expertise.
  • Determine operational weaknesses within the existing network infrastructure and present execution plans to overcoming those concerns in a timely fashion while still making the most cost-efficient use of resources.
  • Evaluate and identify opportunities to improve the security and/or performance of existing environments.
  • Interact with internal teams to provide escalation support during outages and customer issues even if the problem might not be directly related to the network infrastructure.
  • Interact directly with technical and non-technical customers/vendors to resolve incidents and manage project tasks.
  • Work to completion all projects assigned to the engineer and exhaust all possible resources in order to provide results on time, within specifications, and on budget.
  • Lend expertise during design, deployment, and troubleshooting across the breadth of the Realpage networks.
  • Actively monitor and react to real-time network conditions and make recommendations on improving monitoring and reporting.
  • Documents IT activities such as downtime, problems, and systems configurations.
  • Maintain a positive and professional attitude while participating in after hour/weekend network maintenance and on-call responsibilities.
  • Configure, monitor, and troubleshoot routing, security/NAT policies on Palo Alto physical and virtual firewalls.
  • Implementation and enforcement of existing and self-designed security measures and policies to protect the RealPage and client networks from both external and internal attacks and/or abuses.
  • Configure, monitor, and troubleshoot IPsec VPN tunnels between sites and VPN servers for remote user access.
  • Configure, monitor, and troubleshoot F5 virtual servers, SSL certificate management and SSL offloading of client web environments.


  • CCNA and 3+ years’ work experience OR CCNP and 2+ years’ work experience
  • Minimum of 3-5 years of progressive network operations and engineering experience in enterprise and data-center environments.
  • Hands on expertise with both Palo Alto Firewalls, Meraki, Cisco Routers and Switches
  • In depth knowledge and experience with the implementation and support of switched and routed networks and associated protocols: TCP/IP, NAT/PAT, HSRP, STP, PBR
  • Confidence and patience to remotely guide less technical personnel through installation and/or troubleshooting of circuits and/or infrastructure devices (ex. Router).
  • Ability to document solutions with Visio.
  • Must have ability to effectively communicate with clients, management, and peers.
  • Must possess excellent written and verbal communication skills.


  • Routing & Switching and/or Security certifications: CCNP, CCNA, PCNSE, Security+
  • Firewalls: Palo Alto, Cisco ASA and Meraki
  • Load Balancers: F5, PKI and SSL certificate management
  • Wireless: Aruba & Meraki
  • Experience with Meraki, SD-WAN, SolarWinds/Orion.



At RealPage, we’re always looking for talented professionals who thrive in a learning work environment that continually supports individual greatness. We foster a culture of innovation and creativity. It is the things you do that bring out the best of you and RealPage.


RealPage considers qualified applicants without regard to gender, sexual orientation, gender identity, religion, race, national origin, age, veteran, or disability status. We celebrate diversity and are committed to building an inclusive work environment where all teammates feel a sense of belonging while bringing their authentic self to the table and being valued for it.


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