RealPage

Service Account Specialist

Job Locations US-TX-Woodway
ID
21-11746
Category
Account Management
Position Type
Full-Time
Education
Bachelor's Degree
Travel
None

WHO WE ARE

RealPage is changing the technology real estate industry and our teammates know how to think big and leave their mark. If you want to join a globally progressive and inclusive company devoted to excellence, we are looking for you!


We are the leading global provider of software and data analytics to the real estate industry. We navigate clients toward the right decisions with data and technology insights they can only get from RealPage. Serving our clients is our highest priority and RealPage teammates are our greatest asset.


Come join a team where your work makes an impact every day!

ABOUT THE TEAM

SimpleBills, A RealPage Company, is a complete utility management service that helps property management companies and owners provide a better resident experience, conserve resources, and realize efficiencies.  We exist to redefine how utilities are managed so properties and residents can experience utilities the way they should be - simple.  We are a family, and our defining characteristic is our culture.  It motivates us to come to work with a smile on our face and do our best as we provide outstanding service to over 100,000 customers nationwide.  We're just regular people, but what sets us apart is how we approach this fact as we excel at our work.  A healthy, holistic approach to people, their issues, and our company's policies and initiatives is what ensures we grow from conflict and success.  

WHAT YOU’LL DO

As the central point of contact for your assigned properties, the Account Manager is responsible for establishing and leveraging effective professional relationships to ensure outstanding service. You’ll be responsible for making sure all bills have been retrieved, paid, invoiced and collected while providing in-depth reporting and analysis on utility expenditures at the property and portfolio level. To do this, you’ll work with our fantastic team of professionals. Additionally, there are no sales aspects of this position.

 

Our ideal candidate is a great culture fit, possesses a demonstrated capability to exercise sound judgment, and communicates in a way that reflects our company well. 

PRIMARY RESPONSIBILITIES

  • Manage billing/invoicing process for all assigned properties
  • Be responsive to site staff requests/resident inquiries from Support
  • Comply with SOPs for resident billing, invoicing, contract compliance, new property implementation, cancelation, etc.
  • Facilitate all client training
  • Monthly reporting
  • Creating / nurturing client relationships
  • Driving client success 

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

  • Strong communication skills, both written and oral
  • Comfortable talking with all levels within an account
  • Strong analytical and problem- solving skill; problem resolution in a proactive, timely manner
  • Strong customer facing skills
  • Ability to work independently and in a team setting
  • Strong listening and discovery skills
  • Innovative thinker who enjoys learning and problem solving
  • Highly customer focused and collaborative
  • Proven account management skills required in order to create, maintain and enhance client relationships. 
  • Attention to detail
  • Highly organized
  • Microsoft Office

PREFERRED KNOWLEDGE/SKILLS/ABILITIES

  • Industry knowledge a preference
  • Property Management background a plus
  • Accounting with B2B customer service, or similar experience involving B2B interaction is a plus

WHAT WE OFFER

At RealPage, we’re always looking for talented professionals who thrive in a learning work environment that continually supports individual greatness. We foster a culture of innovation and creativity. It is the things you do that bring out the best of you and RealPage.

 

RealPage considers qualified applicants without regard to gender, sexual orientation, gender identity, religion, race, national origin, age, veteran, or disability status. We celebrate diversity and are committed to building an inclusive work environment where all teammates feel a sense of belonging while bringing their authentic self to the table and being valued for it.

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