RealPage

Director of Customer Success

Job Locations US
ID
21-11754
Category
Sales
Position Type
Full-Time

WHO WE ARE

RealPage is changing the technology real estate industry and our teammates know how to think big and leave their mark. If you want to join a globally progressive and inclusive company devoted to excellence, we are looking for you!


We are the leading global provider of software and data analytics to the real estate industry. We navigate clients toward the right decisions with data and technology insights they can only get from RealPage. Serving our clients is our highest priority and RealPage teammates are our greatest asset.


Come join a team where your work makes an impact every day!

ABOUT THE TEAM

We’re passionate about helping hard-working entrepreneurs grow their property management businesses. We’re a collective of uniquely talented individuals who are at the top of our game and are determined to get better at what we do every day. There’s zero competition or micromanagement— everyone is the master of their domain, ready to collaborate wholeheartedly with one another and celebrate each other’s successes. Our determination to make our customers’ lives better and break records is contagious—you find yourself becoming intensely passionate about the work that we do, even if the property management industry was never on your radar before you got here.

WHAT YOU’LL DO

We’re looking for a Director of Customer Success to lead a team of Success Managers that work with our Platform and Value Added Services customers. In this role, you’ll work as a leader who is people first in order to ensure the CSM Leadership Team, their respective team members and our customers reach their goals. If you have a passion for creating a vision for the team, putting processes in place to realize that vision while working cross functionally to ensure the success of the business, then we would love to talk to you.

PRIMARY RESPONSIBILITIES

  • With a strong moral compass, manage a team of Customer Success Leaders that work with our Platform and Value Added Services Customers
  • Establish a vision, create associated processes to realize that vision and inspire a CSM leadership team to believe in that vision
  • Establish KPIs and conduct data analysis based on those KPIs to determine what is working, what can be improved and the determine the best next steps based on that analysis
  • A commitment to understand your team’s goals and a commitment to coaching to help your colleagues realize those goals
  • Work with your team on career development, including weekly 1-1s and quarterly growth and development conversations
  • Collaborate with teams (marketing, product, sales) in order to improve the customer experience
  • Become an expert in the property management business and RealPage software

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

  • Experienced as a Customer Success Leader, preferably in the SaaS space
  • 2+ years experience managing, growing and developing teams
  • Adept at building relationships, both with your team and our customers
  • Motivated by helping others
  • Fast learner; passion for making yourself and your team better
  • Demonstrated success in a customer-focused environment
  • Ability to deal with customer challenges
  • High energy, integrity, and can-do attitude
  • Strong verbal and written communications skills
  • Expert at juggling dozens of competing demands and managing limited time

WHAT WE OFFER

At RealPage, we’re always looking for talented professionals who thrive in a learning work environment that continually supports individual greatness. We foster a culture of innovation and creativity. It is the things you do that bring out the best of you and RealPage.

 

RealPage considers qualified applicants without regard to gender, sexual orientation, gender identity, religion, race, national origin, age, veteran, or disability status. We celebrate diversity and are committed to building an inclusive work environment where all teammates feel a sense of belonging while bringing their authentic self to the table and being valued for it.

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