Disputes Investigator

Job Locations US-TX-Richardson
Position Type
High School Diploma/GED


RealPage is changing the technology real estate industry and our teammates know how to think big and leave their mark. If you want to join a globally progressive and inclusive company devoted to excellence, we are looking for you!

We are the leading global provider of software and data analytics to the real estate industry. We navigate clients toward the right decisions with data and technology insights they can only get from RealPage. Serving our clients is our highest priority and RealPage teammates are our greatest asset.

Come join a team where your work makes an impact every day!


The Dispute Investigator is responsible for researching disputed data of criminal and eviction databases derived from inquiries from consumers and clients of RealPage Screening. Research will consist of significant online research, verifying data with court personnel via phone, queries of SQL databases, and communicating disputed information to data providers. Analytical and results- driven personality required. Informative decisions will need to be made to determine if the disputed information is inaccurate in content, or identity. The Dispute Investigator will need to document investigative findings and effectively communicate results in a timely manner well within FCRA Regulation.


  • Investigating consumer disputes and client inquiries of public record data reported by RealPage Screening, with an emphasis on court research.
  • Analyzing court documents and case information and comparing information to criminal and eviction databases.
  • Contact appropriate agencies, e.g. courthouse, district attorney’s office, sheriff’s office, and recorder’s office as needed to confirm public record information.
  • Conduct review to ensure cases are up-to-date and reflect any changes located in the docket.
  • Utilizing databases and online resources to determine consumer identification and relationship to reported records.
  • Updating database lookup tables to ensure the necessary changes are made to data resulting from investigation findings.
  • Communicating with data providers disputed information and following up with them on completing investigations they perform for us.
  • Ensure investigations are completed in a timely manner any changes submitted to data teams and meet all FCRA regulated guidelines.
  • Assist in quality assurance of criminal and eviction updates when needed.


  • Knowledge of criminal and/or civil court structure and function.
  • Experience with Microsoft Windows and Office required.
  • Excellent written and verbal communication skills.
  • Investigative and analytical skills required to acquire public record information.
  • Experience with SQL a plus


  • College degree or equivalent relevant experience preferred.
  • 1-2 years of background screening experience preferred.
  • Knowledge of the U. S. Fair Credit Reporting Act a plus.


At RealPage, we’re always looking for talented professionals who thrive in a learning work environment that continually supports individual greatness. We foster a culture of innovation and creativity. It is the things you do that bring out the best of you and RealPage.


RealPage considers qualified applicants without regard to gender, sexual orientation, gender identity, religion, race, national origin, age, veteran, or disability status. We celebrate diversity and are committed to building an inclusive work environment where all teammates feel a sense of belonging while bringing their authentic self to the table and being valued for it.


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