RealPage

Customer Success Manager - Remote

Job Locations US
ID
21-12071
Category
Account Management
Position Type
Full-Time

WHO WE ARE

RealPage is changing the technology real estate industry and our teammates know how to think big and leave their mark. If you want to join a globally progressive and inclusive company devoted to excellence, we are looking for you!


We are the leading global provider of software and data analytics to the real estate industry. We navigate clients toward the right decisions with data and technology insights they can only get from RealPage. Serving our clients is our highest priority and RealPage teammates are our greatest asset.


Come join a team where your work makes an impact every day!

ABOUT THE TEAM

At G5, a RealPage company, we live, work and breathe our “Five to Thrive” values and are hard at work developing award-winning, smarter marketing technologies that Change the Game in real estate digital marketing. Our offices are jam packed with super smart people who go all-in to Make It Awesome and have FUN while doing it. Whether we are delighting our customers with our creative services, throwing epic parties or giving generously to our community, we Pay It Forward by investing in others.

WHAT YOU’LL DO

You have 2+ years experience managing customers' digital marketing performance and a proven history of growing accounts with great retention. Your relationship skills are on-point and your consultative and strategic approach to partnerships is what makes customers keep coming back for more.  Using marketing data to tell compelling stories, prove value, and upsell is how your roll. You have great presentation and communication skills and love collaborating with a wide variety of people at all levels to deliver first class service.

 

Does this sound like you? If so, apply today and let’s get the conversation started!

PRIMARY RESPONSIBILITIES

  • Translate specific needs/business objectives of accounts into actionable and strategic account plans that drive realization of G5 value for the client
  • Develop trusted relationships with customers to consultatively recommend new G5 products and services resulting in upsell
  • Analyze benchmarks, trends, and outliers within client marketing data. Work with G5 Strategy teams to provide insights and recommendations to the client based on findings
  • Lead client training/onboarding as needed
  • Learn industry-specific marketing strategies, competitive threats, and G5’s points of differentiation in the assigned vertical
  • Attend in-person client meetings and industry events as needed up to 10% of time
  • Meet and exceed revenue targets
  • Work cross-departmentally to ensure client satisfaction
  • Resolve client issues that arise with good judgement and decision making; escalate as necessary through appropriate channels
  • Maintain up-to-date G5 CRM (Salesforce.com) as required by management
  • Proficient with G5 systems and processes

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

  • 2-3+ years combined experience in Digital Marketing and Customer Success or other revenue driving client-facing role required
  • 1+ years experience using digital marketing performance data to tell compelling stories and drive revenue growth. Experience with Google Analytics a plus
  • 1+ years experience generating, qualifying, accelerating, negotiating, and closing up-sell/cross-sell and renewal opportunities
  • Experience working in the Multifamily industry a huge plus
  • Working knowledge of Web Design, SEO, and/or Pay-Per-Click advertising
  • Experience managing client expectations, objections, and complaints
  • Excellent time management and organizational skills
  • Excellent written, verbal, and interpersonal communication skills
  • Experience working collaboratively with cross-functional internal and external stakeholders
  • Experience with CRM systems, Salesforce preferred
  • Highly self-motivated, positive, adaptable, creative, and deals well with ambiguity
  • BA/BS preferred

#LI-EC1

#LI-Remote

WHAT WE OFFER

At RealPage, we’re always looking for talented professionals who thrive in a learning work environment that continually supports individual greatness. We foster a culture of innovation and creativity. It is the things you do that bring out the best of you and RealPage.

 

RealPage considers qualified applicants without regard to gender, sexual orientation, gender identity, religion, race, national origin, age, veteran, or disability status. We celebrate diversity and are committed to building an inclusive work environment where all teammates feel a sense of belonging while bringing their authentic self to the table and being valued for it.

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