RealPage

Customer Success Manager IV

Job Locations US-TX-Richardson
ID
21-12240
Category
Customer Service
Position Type
Full-Time
Education
Bachelor's Degree
Travel
25%

WHO WE ARE

RealPage is changing the technology real estate industry and our teammates know how to think big and leave their mark. If you want to join a globally progressive and inclusive company devoted to excellence, we are looking for you!


We are the leading global provider of software and data analytics to the real estate industry. We navigate clients toward the right decisions with data and technology insights they can only get from RealPage. Serving our clients is our highest priority and RealPage teammates are our greatest asset.


Come join a team where your work makes an impact every day!

ABOUT THE TEAM

The RealPage Customer Success High Touch team works together on strategic customer accounts to achieve relationship success, drive adoption, and create value for the customer with the RealPage licensed solutions and platform.  This team works for the Chief Customer Officer within RealPage reporting up in to the Chief Revenue Officer Organization.

WHAT YOU’LL DO

The Customer Success Advocate IV (CSA) will work closely with the extended RealPage account team to build and maintain the Customer partnership to execute the overall account strategy. They will maintain strong working relationships with other RealPage teams including sales, product support, development, marketing and product management with the goal of owning the post-sale strategy and partnership. The CSA will also serve as an escalation point for issues that impact the customer’s success and drive risk mitigation activities. The CSA acts as the primary point of customer contact to drive product adoption, deliver value, ensuring the Customer is referenceable, and collaborates with other teams and leadership within RealPage to ensure overall customer satisfaction. 

PRIMARY RESPONSIBILITIES

  • Anticipates future trends and implications accurately to Customers
  • Readily poses future scenarios
  • Articulates credible pictures and visions of possibilities that will create sustainable value
  • Creates competitive and breakthrough strategies that show a clear connection between vision and action.
  • Applies knowledge of internal structures, processes, and culture to resourcing efforts
  • Establishes and maintains effective customer relationships which foster a long-term partnership
  • Provides timely and helpful information to others across the organization. Encourages the open expression of diverse ideas and opinions
  • Follows through on commitments and makes sure others do the same
  • Takes personal responsibility for decisions, actions, and failures
  • Works cooperatively with others across the organization to achieve shared objectives
  • Mentors newly hired and/or junior RealPage CSAs
  • Supports strategic initiatives that impact Customer objectives and impact ROI, as well as internal RealPage initiatives that impact policies and procedures
  • Keeps up with current and possible future policies, practices, and trends in the organization, with the competition, and in the marketplace
  • Uses knowledge of business drivers and how strategies and tactics play out in the market to guide actions.
  • Analyzes multiple and diverse sources of information to define problems accurately before moving to solutions

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

  • 8+ years of experience in the multi-family industry and/or 8+ years of Account Management/Relationship Management experience
  • Ability to facilitate business relationships and effectively support assigned accounts
  • Ability to work with a wide variety of customers and personalities
  • Outstanding documentation and follow-up capabilities
  • Ability to understand and manage customer expectations
  • Ability to work closely with all levels of the organization and to elicit cooperation from a wide variety of sources, including senior management, customers and other departments
  • Ability to take ownership of assigned opportunities and issues
  • Ability to recognize and escalate issues and risks as deemed necessary through the appropriate channels
  • Ability to address and resolve all issues utilizing the available resources in a timely and proficient manner
  • Strong written and verbal communication skills
  • Persuasive, encouraging, motivating, and professional personality
  • Physically able to participate in training sessions, presentations, and meetings
  • Ability to work extended hours as needed (may be required at times)
  • Proficient in Microsoft Office Suite, specifically Word, Excel, PowerPoint
  • Bachelor’s Degree
  • Ability to travel up to 25%

PREFERRED KNOWLEDGE/SKILLS/ABILITIES

  • Detailed knowledge of multi-family industry and at both corporate and property level
  • Extensive understanding of SaaS industry and technology (10+ years’ experience with SaaS)
  • Knowledge of RealPage products and services is preferred (5+ years’ experience with RealPage products)
  • Background in Customer Success
  • Extensive experience with Customer Relationship Management (CRM) software such as, Salesforce
  • Aptitude to learn complex software programs

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WHAT WE OFFER

At RealPage, we’re always looking for talented professionals who thrive in a learning work environment that continually supports individual greatness. We foster a culture of innovation and creativity. It is the things you do that bring out the best of you and RealPage.

 

RealPage considers qualified applicants without regard to gender, sexual orientation, gender identity, religion, race, national origin, age, veteran, or disability status. We celebrate diversity and are committed to building an inclusive work environment where all teammates feel a sense of belonging while bringing their authentic self to the table and being valued for it.

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