RealPage

Customer Success Manager

Job Locations US-NC-Charlotte
ID
21-12251
Category
Account Management
Position Type
Full-Time
Education
Bachelor's Degree
Travel
10%

WHO WE ARE

RealPage is changing the technology real estate industry and our teammates know how to think big and leave their mark. If you want to join a globally progressive and inclusive company devoted to excellence, we are looking for you!


We are the leading global provider of software and data analytics to the real estate industry. We navigate clients toward the right decisions with data and technology insights they can only get from RealPage. Serving our clients is our highest priority and RealPage teammates are our greatest asset.


Come join a team where your work makes an impact every day!

WHAT YOU’LL DO

The Customer Success Manager is an integral position within the Investment Management organization working closely with Implementations, Sales and Operations. The Customer Success Manager is responsible for client relationship building, understanding client goals and objectives, corporate communication of account status, with client escalations, and ensuring client revenue, retention and growth. The Customer Success Manager will anticipate and communicate customer needs and identify barriers while prioritizing organizational goals and initiatives. 

PRIMARY RESPONSIBILITIES

  • Act as a primary point of contact for assigned accounts
  • Maintain assigned customer portfolio to drive client adoption and usage
  • Manage quarterly client business reviews (QBR) for assigned clients
  • Oversight of Client support systems and tracking status of client issues
  • Analyze key metrics of customer usage and identify opportunities for improvement
  • Build and maintain strong client relationships that allow for open communication and trust
  • Identify revenue opportunities within the framework of the organization wide strategy
  • Build relationships with multiple departments to coordinate client needs and resolve outstanding issues
  • Grow business by anticipating customer needs and providing a high level of customer services
  • Serve as mentor for new and existing team members by training, coaching, escalations, and assisting with
  • Coordinate with Senior Management on leading team meetings
  • Identification of potential team members and interviewing potential candidates
  • Additional duties as needed

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

  • 3 years of experience working as an Account Manager
  • Proven excellence in ability to retain and grow accounts
  • Proven to be resolutions expert
  • Analyze key metrics of customer usage and identify opportunities for improvement
  • Proven ability to effectively communicate with internal and external management and work collaboratively with interdepartmental teams to achieve desired results
  • Advanced leadership and project management skills, including the ability to effectively manage multiple projects simultaneously
  • Polished MS Office applications (Word, Outlook, PowerPoint, and Excel) skills
  • Excellent verbal, written and interpersonal communication skills.
  • Demonstrated ability to lead, work independently and take initiative
  • Proven ability to communicate clients’ needs while prioritizing with organizational goals and initiatives
  • Ability to motivate others to achieve project deliverables
  • Excellent follow up skills

PREFERRED KNOWLEDGE/SKILLS/ABILITIES

  • Bachelor’s Degree in business, related field or equivalent

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WHAT WE OFFER

At RealPage, we’re always looking for talented professionals who thrive in a learning work environment that continually supports individual greatness. We foster a culture of innovation and creativity. It is the things you do that bring out the best of you and RealPage.

 

RealPage considers qualified applicants without regard to gender, sexual orientation, gender identity, religion, race, national origin, age, veteran, or disability status. We celebrate diversity and are committed to building an inclusive work environment where all teammates feel a sense of belonging while bringing their authentic self to the table and being valued for it.

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