RealPage

Product Support Agent I

Job Locations US-MA-Boston
ID
21-12328
Category
Customer Service
Position Type
Full-Time

WHO WE ARE

RealPage is changing the technology real estate industry and our teammates know how to think big and leave their mark. If you want to join a globally progressive and inclusive company devoted to excellence, we are looking for you!


We are the leading global provider of software and data analytics to the real estate industry. We navigate clients toward the right decisions with data and technology insights they can only get from RealPage. Serving our clients is our highest priority and RealPage teammates are our greatest asset.


Come join a team where your work makes an impact every day!

ABOUT THE TEAM

We’re a collective of uniquely talented individuals who are at the top of our game and are determined to get better at what we do every day. There’s zero competition or micromanagement—everyone is the master of their domain, ready to collaborate wholeheartedly with one another and celebrate each other’s successes. Our determination to make our customers’ lives better and break records is contagious—you find yourself becoming intensely passionate about the work that we do, even if the property management industry was never on your radar before you got here.”

TL;DR => this will be the best company you’ve ever worked for. See for yourself...

WHAT YOU’LL DO

If you’re passionate about being helpful, supportive, focusing on customers and having fun then we have the perfect opportunity for you.  You will have the opportunity to represent our company by speaking directly with our rapidly growing base of happy customers. You will be educating, problem-solving, and most importantly delivering memorable and meaningful experiences while helping our small business customers realize the full potential of our platform.  

 

You will become an expert in mission-critical property management software and technical support.  With a strong focus on accounting and all aspects of property management workflows, you will be on the front lines delighting customers daily. We will prepare you better than any other customer service position you have ever had with clear goals and expectations, and room to grow.  We take customer service seriously and it is what separates us from everyone else.  

PRIMARY RESPONSIBILITIES

  • Become a product and customer expert.  Acquire a deep understanding of what our products do, how our customers use them and share your knowledge.
  • Support and consult with our customers through phone, ticket, and chat conversations for a variety of subjects related to the Buildium web application, mobile applications, and all related services.
  • Advise our small business customers on how to fully realize the value of our mission-critical application and services.
  • Help resolve all product related questions for the customer efficiently, effectively and with great passion.
  • Manage customer expectations regarding estimated response times for issue resolution.
  • Collaborate with the Customer Care team to properly manage customer inquiries and escalate when appropriate.
  • Partner with team members across the organization on various strategic projects when needed.  
  • Participate in Voice of the Customer (VOC) programs that result in greater empathy for our customers across the organization and continuous product and service improvements.
  • Participate in regular training, learning and growth opportunities.
  • We currently have 9am - 6pm and 11am - 8pm positions available.

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

  • Bachelor's degree from an accredited university or college is preferred
  • Must have excellent customer service skills
  • Ability to empathize with customers and have a strong teaching mentality
  • Must have a passion for being part of a hard-working, winning team
  • Must have the ability to multi-task in a fast-paced environment
  • Must have strong active listening skills
  • Exceptional analytical and problem-solving skills
  • Technical Knowledge: Basic understanding of Windows; Basic Web skills; Basic understanding of Google Apps; Comfortable with CRM systems preferred
  • Must have strong attention to detail when communicating with customers (verbal & written)

WHAT WE OFFER

At RealPage, we’re always looking for talented professionals who thrive in a learning work environment that continually supports individual greatness. We foster a culture of innovation and creativity. It is the things you do that bring out the best of you and RealPage.

 

RealPage considers qualified applicants without regard to gender, sexual orientation, gender identity, religion, race, national origin, age, veteran, or disability status. We celebrate diversity and are committed to building an inclusive work environment where all teammates feel a sense of belonging while bringing their authentic self to the table and being valued for it.

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