RealPage

Team Leader I

Job Locations US-TX-Woodway
ID
21-12343
Category
Operations
Position Type
Full-Time
Education
High School Diploma/GED

WHO WE ARE

RealPage is changing the technology real estate industry and our teammates know how to think big and leave their mark. If you want to join a globally progressive and inclusive company devoted to excellence, we are looking for you!


We are the leading global provider of software and data analytics to the real estate industry. We navigate clients toward the right decisions with data and technology insights they can only get from RealPage. Serving our clients is our highest priority and RealPage teammates are our greatest asset.


Come join a team where your work makes an impact every day!

ABOUT THE TEAM

SimpleBills is a complete utility management service that helps property management companies and owners provide a better resident experience, conserve resources, and realize efficiencies with data-based decisions. The most important part of our company is our team – and we’re growing!

WHAT YOU’LL DO

This position is responsible for leading a high- volume billing team. The individual is responsible for designing, implementing, and enforcing policies and procedures, as well as streamlining effective billing processes. This position requires a strong leader with the ability to prioritize, plan and direct the department. The following functions have been provided as examples of the types of work performed by an associate assigned to this job classification. Management reserves the right to add, modify, change, or rescind the work assignments of different positions:

PRIMARY RESPONSIBILITIES

  • Manage day-to-day performance of employees on assigned team
  • Review and approve work prepared by work team to ensure accuracy
  • Oversee and streamline billing and invoicing processes
  • Month-end closing of billing group information
  • Assist the team with issue resolution and be available to answer questions from team members
  • Coordinate / train in the area of Resident Billing Research to provide pro-active resolution
  • Identify process improvements for the department / recommend and deploy
  • Assist Manager in developing a training program for billing team
  • Develop SOPs as needed; manage SOPs that are currently in place
  • Forms a solid, cohesive billing team
  • Responsible for meeting billing cycle targets – Complete accurate and timely billing of all sites
  • Personal development; staff meetings
  • Works on special projects as requested by management

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

  • Proven ability to perform strategic planning and priority setting for a billing department
  • Supervisor or Team Lead experience overseeing direct reports highly preferred
  • Ability to work in a fast paced, deadline driven environment
  • Excellent communication and people skills – verbal and written
  • Demonstrated excellent customer service skills
  • Strong research and problem-solving skills
  • Ability to work in a fast-paced environment
  • Highly organized and detail oriented with demonstrated multitasking capabilities
  • Bachelor’s degree or equivalent experience preferred
  • Excellent analytical and problem-solving skills
  • Strong leadership skills with the ability to motivate direct reports
  • Excellent communication skills, both written and verbal
  • Competency in Microsoft Office suite (Advanced Excel user required)

WHAT WE OFFER

At RealPage, we’re always looking for talented professionals who thrive in a learning work environment that continually supports individual greatness. We foster a culture of innovation and creativity. It is the things you do that bring out the best of you and RealPage.

 

RealPage considers qualified applicants without regard to gender, sexual orientation, gender identity, religion, race, national origin, age, veteran, or disability status. We celebrate diversity and are committed to building an inclusive work environment where all teammates feel a sense of belonging while bringing their authentic self to the table and being valued for it.

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