RealPage

Client Trainer II

Job Locations US-TX-Richardson
ID
21-12355
Category
Implementations
Position Type
Full-Time
Education
Bachelor's Degree
Travel
50%

WHO WE ARE

RealPage is changing the technology real estate industry and our teammates know how to think big and leave their mark. If you want to join a globally progressive and inclusive company devoted to excellence, we are looking for you!


We are the leading global provider of software and data analytics to the real estate industry. We navigate clients toward the right decisions with data and technology insights they can only get from RealPage. Serving our clients is our highest priority and RealPage teammates are our greatest asset.


Come join a team where your work makes an impact every day!

ABOUT THE TEAM

RealPage Solution Training Group is RealPage’s dedicated client training services group. The training group provides end user training that is innovative, inclusive, accessible and solution based. RealPage Solution Training Group’s major areas of focus include Accounting, Property Management, Revenue Management, Utility Management and Renter Engagement/Leasing Through Living solutions. Leveraging the latest adult learning research combined with in-person events, workshops, live webinars, and on-demand learning equips the training group to keep RealPage end users ahead in all they do. RealPage Solution Training Group’s ever-changing scope and continued expansion makes it one of the most exciting services groups at RealPage. #LI-TP1

WHAT YOU’LL DO

The Trainer II is a novice-level role with RealPage Solution Training Group. The Trainer II is a critical contributor to the success and adoption of RealPage customers, especially those with intricate solution product stacks. The Trainer II, will be able to effectively communicate the benefits of each RealPage product they certify in and communicate how various RealPage products work together to provide an end-to-end business solution.

PRIMARY RESPONSIBILITIES

  • Deliver an exceptional training experience and motivate learners to adopt newly implemented product solutions
  • Demonstrate knowledge across multiple RealPage product groups, such as Property Management, Renter Engagement and Revenue Management, to ensure client rollout success and end-user adoption
  • Identify client business requirements and create training solutions to meet expectations
  • Create training curriculum under general supervision
  • Functional knowledge of product settings with the ability to troubleshoot basic setup issues
  • Create a positive, professional and open learning environment that promotes engagement
  • Coordinate resolutions for quality concerns detected during post migration for applicable products
  • Show positive client experience feedback metrics
  • Maintain accurate records of all communication received for each client activation
  • Timely submission of travel and training related expenses based on communicated expense procedures

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

  • Bachelor’s degree or equivalent experience and education
  • Two years training experience
  • Strong verbal, written and interpersonal communication skills
  • Intermediate MS Office applications (Word, Outlook, PowerPoint, and Excel) skills
  • Experience in the development of new curriculum courses
  • Intermediate knowledge of industry-standard webinar delivery platforms
  • Strong organizational & time-management skills with the ability to handle multiple tasks
  • Proven ability to deliver exceptional training to large and small audiences in person or on webinar
  • Experience creating training process materials
  • Ability to travel up to 50%, as needed

PREFERRED KNOWLEDGE/SKILLS/ABILITIES

  • Two years of multifamily housing industry experience or related training experience
  • Knowledge of property management system solutions in addition to RealPage
  • Familiarity of typical month end closing process for multi-family sites
  • Experience leading training for Sr. level leadership
  • Strong knowledge of accounting concepts and practices
  • Basic Camtasia and Adobe Suite knowledge
  • Entry Level knowledge
  • Spanish speaker

WHAT WE OFFER

At RealPage, we’re always looking for talented professionals who thrive in a learning work environment that continually supports individual greatness. We foster a culture of innovation and creativity. It is the things you do that bring out the best of you and RealPage.

 

RealPage considers qualified applicants without regard to gender, sexual orientation, gender identity, religion, race, national origin, age, veteran, or disability status. We celebrate diversity and are committed to building an inclusive work environment where all teammates feel a sense of belonging while bringing their authentic self to the table and being valued for it.

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