RealPage

Account Manager, Product

Job Locations US
ID
21-12402
Category
Account Management
Position Type
Full-Time
Education
Bachelor's Degree
Travel
25%

WHO WE ARE

RealPage is changing the technology real estate industry and our teammates know how to think big and leave their mark. If you want to join a globally progressive and inclusive company devoted to excellence, we are looking for you!


We are the leading global provider of software and data analytics to the real estate industry. We navigate clients toward the right decisions with data and technology insights they can only get from RealPage. Serving our clients is our highest priority and RealPage teammates are our greatest asset.


Come join a team where your work makes an impact every day!

ABOUT THE TEAM

WhiteSky Communications is looking for Account Managers (AM) to join its venue management team.  The Account Manager is responsible for relationship management and ongoing business discussions with venues where WhiteSky Communications has existing business including managed WiFi, Video, and Surveillance service.  The AM engages with new venues early in the implementation phase, understanding customer expectations and aligning them with the internal WhiteSky Communications Sales, Operations, Engineering, and Customer Care teams.

WHAT YOU’LL DO

The AM has cradle-to-grave customer ownership and is part technical liaison, part customer champion, and part relationship manager for a defined group of WhiteSky Communications customers.  Success in this role requires the ability to work across multiple business units to identify venue solutions and ensure projects remain on schedule and meet customer’s expectations.  This includes traveling to customer locations, face-to-face meetings, providing feedback/forecasting, and interacting regularly during complicated projects.

PRIMARY RESPONSIBILITIES

  • Own the relationship between WhiteSky Communications and its venue customers
  • Develop highly effective relationships with executives, departments, and primary points of contact
  • Regularly communicate with stakeholders, ensuring expectations are understood and achieved
  • Document each venue's organization, processes, and procedures; obtain necessary customer approvals as needed
  • Develop formal account growth and expansion plans
  • Gather product feedback and provide updates to WhiteSky Communications Products team
  • Monitor customer satisfaction and work with WhiteSky Communications Customer Care to resolve complaints
  • Communicate/present to WhiteSky Communications senior management on venue performance as applicable
  • Gather business and technical requirements necessary to build and expand WhiteSky Communications solutions, and route to appropriate internal group(s). Solicit new business from venue – provide leads to Business Development
  • Assist with venue budgeting and investment justification as needed
  • Facilitate projects as they transition through the project lifecycle (Sales -> Design -> Construction -> Operation -> Renewal)
  • Track and influence consultant involvement and RFP development efforts
  • Participate in venue revenue forecasts and identify opportunities to grow venue revenue, including through renewal
  • Monitor service levels – review performance reports/dashboards on a regular basis. Track issues and escalate to appropriate WhiteSky Communications management levels
  • Renew customer contracts and provide recommendations on necessary improvements to their network services
  • Strive for 100% customer retention

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

  • 2-4 years of Account Management or consulting experience preferably in the technology, telecom or commercial real estate markets, with proven record of supporting accounts worth more than $1M per year
  • Demonstrated history of achieving/exceeding quotas
  • Ability to manage multiple projects and relationships simultaneously to successful completion
  • Outgoing and sociable with a proven track record of communication and people skills
  • Ability to think quickly and analytically (critical thinker)
  • Possess excellent organizational skills, strong attention to detail and self-management driven by results
  • Proficient in presentation skills, Salesforce, MS Excel, MS PowerPoint, MS Word
  • Excellent oral and written communication skills 
  • Direct experience with networking and wireless technologies and the telecommunication industry & landscape
  • B2B experience in MDU & Student Housing
  • Bachelor’s degree preferred
  • Ability/willingness to travel a must

#LI-EC1

#LI-Remote

WHAT WE OFFER

At RealPage, we’re always looking for talented professionals who thrive in a learning work environment that continually supports individual greatness. We foster a culture of innovation and creativity. It is the things you do that bring out the best of you and RealPage.

 

RealPage considers qualified applicants without regard to gender, sexual orientation, gender identity, religion, race, national origin, age, veteran, or disability status. We celebrate diversity and are committed to building an inclusive work environment where all teammates feel a sense of belonging while bringing their authentic self to the table and being valued for it.

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