RealPage

Help Desk Coordinator II

Job Locations US
ID
21-12430
Category
Customer Service
Position Type
Full-Time
Education
High School Diploma/GED
Travel
None

WHO WE ARE

RealPage is changing the technology real estate industry and our teammates know how to think big and leave their mark. If you want to join a globally progressive and inclusive company devoted to excellence, we are looking for you!


We are the leading global provider of software and data analytics to the real estate industry. We navigate clients toward the right decisions with data and technology insights they can only get from RealPage. Serving our clients is our highest priority and RealPage teammates are our greatest asset.


Come join a team where your work makes an impact every day!

ABOUT THE TEAM

We are seeking a Tier 2 Help Desk Agent to join our fun team that is based in Columbia, SC. Our agents currently have the flexibility of working from home or from the office.  Employee safety first, that’s how we roll. 

WHAT YOU’LL DO

You will be responsible for Troubleshooting a variety of technical issues relating to networks, devices (laptops, cell phones, tablets, TVs, game consoles, etc…), and equipment issues.

PRIMARY RESPONSIBILITIES

  • Troubleshoot network, devices (laptops, cell phones, tablets, TVs, game consoles, etc.), and equipment issues
  • Accurately determine if Tier I tickets should be dispatched or escalated to Tier III for additional assistance
  • Remotely troubleshoot switch configuration issues
  • Locate access points and determine level of functionality (heartbeats, number of users, etc.)
  • Determine when wireless access points need to be rebooted to fix connection issues
  • Use MAC addresses to find out connection status for devices
  • Dish Satellite or DTV cable troubleshooting
  • Reboot POE injectors, wireless access points, receiver racks and other items on the remote power controller
  • Correct video and programming issues on Dish Smartbox
  • Other duties as assigned

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

  • High School Diploma or GED
  • Network and Wireless troubleshooting experience
  • 2+ years of customer service experience
  • 3+ years of technical support experience
  • Strong written and oral communication skills
  • Refined telephone etiquette

WHAT WE OFFER

At RealPage, we’re always looking for talented professionals who thrive in a learning work environment that continually supports individual greatness. We foster a culture of innovation and creativity. It is the things you do that bring out the best of you and RealPage.

 

RealPage considers qualified applicants without regard to gender, sexual orientation, gender identity, religion, race, national origin, age, veteran, or disability status. We celebrate diversity and are committed to building an inclusive work environment where all teammates feel a sense of belonging while bringing their authentic self to the table and being valued for it.

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