RealPage

Account Manager, SimpleBills

Job Locations US-TX-Woodway | US-TX-Richardson | US
ID
22-13807
Category
Customer Service
Position Type
Full-Time
Education
High School Diploma/GED
Travel
10%

WHO WE ARE

RealPage is changing the technology real estate industry and our teammates know how to think big and leave their mark. If you want to join a globally progressive and inclusive company devoted to excellence, we are looking for you!


We are the leading global provider of software and data analytics to the real estate industry. We navigate clients toward the right decisions with data and technology insights they can only get from RealPage. Serving our clients is our highest priority and RealPage teammates are our greatest asset.


Come join a team where your work makes an impact every day!

ABOUT THE TEAM

Come join our dynamic team as we help multi-family and student living clients redefine how utilities are managed so that residents and properties can experience them the way they should be.....simple.

WHAT YOU’LL DO

You champion the power of our platform to drive client success, education on best practices, and more engaged client relationships, both Regional and Corporate level.  Beyond the day-to-day, you will be supporting our clients by inspiring them to think about how our platform, through our company’s various product offerings, can support their broader business needs.

PRIMARY RESPONSIBILITIES

  • Assess/understand clients’ business requirement and effectively communicate internally
  • Develop long-term relationships with clients through managing client requirements
  • Ability to understand and uncover customer’s business challenges
  • Collectively with BDM, Bi-Annual Business Review with clients to reinforce the value of SimpleBills
  • Prepare monthly reporting for clients by collecting, analyzing and summarization
  • Data analytics – recovery, meter health, enrollment successes, financial reviews to ensure GL mapping aligns with SimpleBills model
  • Represent and maintain a professional image and representation of our company
  • Coordinate internal resources to ensure client objectives are met
  • Attend client and industry conferences
  • Create, communicate, and implement account plans that determine new business opportunities to grow/expand the client relationship
  • Reporting any new business opportunities into Sales Force, including appointments, calls, leads, timeline tracking
  • Lead communications to keep senior management aware of client status
  • Facilitate training at Regional / Corporate Levels
  • Work as a unified team with the Service Account Specialist – offer support from a corporate level as needed
  • Drive client success – Relationships win every time!

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

  • Strong communication skills, both written and oral
  • Comfortable talking with all levels within an account
  • Strong analytical and problem- solving skill; problem resolution in a proactive, timely manner
  • Strong customer facing skills
  • Ability to work independently and in a team setting
  • Strong listening and discovery skills
  • Innovative thinker who enjoys learning and problem solving
  • Highly customer focused and collaborative
  • Proven account management skills required to create, maintain, and enhance client relationships.
  • Attention to detail - Highly organized
  • Microsoft Office 

#LI-Remote

#LI-EC1

PREFERRED KNOWLEDGE/SKILLS/ABILITIES

  • Experience in multifamily or student living is ideal but not required
  • Experience with utility billing is ideal but not required

WHAT WE OFFER

At RealPage, we’re always looking for talented professionals who thrive in a learning work environment that continually supports individual greatness. We foster a culture of innovation and creativity. It is the things you do that bring out the best of you and RealPage.

 

RealPage considers qualified applicants without regard to gender, sexual orientation, gender identity, religion, race, national origin, age, veteran, or disability status. We celebrate diversity and are committed to building an inclusive work environment where all teammates feel a sense of belonging while bringing their authentic self to the table and being valued for it.

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