RealPage

Customer Solutions Architect I

Job Locations US-TX-Richardson
ID
22-14485
Category
Other
Position Type
Full-Time

WHO WE ARE

RealPage Outperforms! We are a leading global provider of software and data analytics to the real estate industry. Clients use our platform to improve operating performance and increase capital returns. We are a run fast, have fun and reap rewards type of environment. RealPage offers an engaging work culture that fosters personal and career growth for our employees. We continually reinvent and evolve to meet the needs of the customers we serve through technology and vision. You can feel it in the work we do and the clients that benefit. Our unique company philosophy fosters innovation, excellence and collaboration.

ABOUT THE TEAM

Customer Solution Architects are a strategic part RealPage’s growth and transformation. This unique team leverage industry expertise and in-depth RealPage solution knowledge/thought leadership to connect customer business requirements and functional capabilities of our technology platform to create enabled customers, partners, and teammates.  This team creates innovative solutions that scale and optimize how RealPage and our customers do business. #LIBW1

WHAT YOU’LL DO

As a Customer Solution Architect, you will work with customers and internal teams to understand business challenges and root-cause issues. You will craft scalable, flexible, and resilient integrated solutions that empower our customers and accelerate time to value/ ROI and operational efficiency. The ideal candidate will have an entrepreneurial mindset, strong communication skills, isn’t afraid of a spreadsheet, and thrives on taking ownership and driving success.

PRIMARY RESPONSIBILITIES

  • Attentively listen to customers and leverage strong analysis/critical thinking capabilities to get to the root of a problem; take direct ownership of resolution, follow up/follow-through
  • Comfortably navigate complex organizations, and communicate and present to a wide range of customer constituencies from leasing staff to the C-Suite, adjusting the message to fit the audience
  • Maintain and demonstrate advanced knowledge and thought leadership of RealPage solutions and integrations and advise multifamily owners and operators on solution and operational best practices
  • Independently set and manage customer expectations that enhance the customer experience and mitigate potential risk
  • Partner with Sales, Delivery, Success, and Product Management to develop and recommend processes, systems, and documentation that create visibility and efficiency gains for customers and RealPage
  • Work cooperatively with others across the organization to achieve shared objectives

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

  • Customer-facing professional fluent with multifamily real estate technologies with a minimum of 2 years of experience in account management/support, product management/development, end-user communication
  • Bachelor’s degree with a focus on Business, Marketing, Real Estate, or other applicable areas of study
  • Demonstrated proficiency configuring and deploying SaaS-based applications that scale and prove ROI
  • Strong understanding of property management required at both the corporate and property level
  • Ability to navigate people and data to find answers; strong persuasion skills/ability to overcome objections from a wide variety of personalities internally and externally
  • Goal, metric and results-oriented, with a strong sense of responsibility, accountability, and enthusiasm to enable empowered customers and partners
  • Proficient in Microsoft Office Suite (specifically Word, Excel, PowerPoint) and Customer Relationship Management (CRM) software such as Salesforce
  • Ability to travel up to 20%

PREFERRED KNOWLEDGE/SKILLS/ABILITIES

  • Proficient understanding of the multifamily industry, with a focus on Institutional
  • Prior experience with general accounting, including AP/AR, accruals, check processing, account reconciliation, budgeting/forecasting, credit card and ACH Management and reconciliation, funding management and financial transactions analysis 
  • 1-2 years of experience as a Systems Administrator or related experience resulting in a deep understanding of RealPage solutions and third-party integrations
  • Project management experience/ability to lead business discovery workshops
  • Technical writing acumen and ability to author custom statements of work
  • Understanding of development life cycle and ability to architect complex technical solutions
  • Experience planning, managing, and performing integration design, testing, and deployment

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