RealPage

Sr. Manager, End User Engineering

Job Locations US-TX-Richardson
ID
22-14803
Category
Information Technology
Position Type
Full-Time
Education
Bachelor's Degree
Travel
10%

WHO WE ARE

RealPage is changing the technology real estate industry and our teammates know how to think big and leave their mark. If you want to join a globally progressive and inclusive company devoted to excellence, we are looking for you!


We are the leading global provider of software and data analytics to the real estate industry. We navigate clients toward the right decisions with data and technology insights they can only get from RealPage. Serving our clients is our highest priority and RealPage teammates are our greatest asset.


Come join a team where your work makes an impact every day!

ABOUT THE TEAM

Sr. Manager, End User Engineering leads the management of and implementation of technologies supporting the overall strategic roadmap of the company. As part of our End-User Engineering team, this individual will manage a team responsible for support, implementation and administration of the end-user hardware and software systems as well as the collaboration platforms including but not limited to O365, SharePoint, Skype/Teams, OneDrive, SharePoint, etc., Windows 10, MacOS, VDI’s, enterprise print, MAM, MDM, desktop recovery, and shared drives.

PRIMARY RESPONSIBILITIES

  • Manage the end-to-end lifecycle of all end-user systems for the enterprise, including ownership of the OS (Windows & MAC/iOS), patch management and software packaging, Q/A activities, vulnerability remediation and associated metrics & reporting
  • Provide both technical and managerial leadership for the end user engineering team
  • Drive stability & productivity into our employee IT equipment
  • Utilize technical solutions to reduce the friction of collaboration amongst teams
  • Participate and share in cross-departmental leadership responsibilities including strategy, tactics, goal setting, staff selection & workforce management, budgeting and operational excellence
  • Support effective stewardship of the company’s resources by following financial controls processes, producing accurate forecasts, managing budgets and monitoring the overall productivity of the functions managed
  • Ability to effectively execute concurrent activities and maintain focus on key details during times of crisis and heightened pressure
  • Relevant certification(s) preferred – Microsoft, VMware, AWS, CompTIA, etc.

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

  • BS in Computer Information Systems or equivalent work experience
  • Technical knowledge of: operating systems, desktop and application virtualization, application packaging/distribution, office productivity tools (Outlook, Skype/Teams, OneDrive, SharePoint, etc.) , print, shared drives, mobile application and device management, end user devices/personas and supporting technologies such as Active Directory and System Center Configuration Manager, Apple Mac/iOS
  • Understanding of Microsoft licensing models
  • Experience with Office 365 administration and application delivery
  • Strong experience with Microsoft SCCM Intune and desktop management, and Microsoft Teams administration and collaboration
  • Knowledge in core infrastructure components such as DNS, DHCP, Active Directory (AD), AD Group Policies, LDAP, LDAP Integration
  • Experience with “zero touch” OS deployment
  • Experience with Exchange online, configuration and account management
  • High level of experience with Virtual Apps and Desktops
  • Microsoft Application Virtualization
  • Previously implemented OneDrive and OneDrive for Business at a corporate level
  • Broad exposure to classical and cloud native architectures and technologies, and the ability to articulate benefits and differences
  • Excellent communication skills, presentation abilities, problem-solving skills and customer relationship management.
  • Up-to-date knowledge of methodologies and trends in both business and technology
  • Effective influencing and negotiation skills, poise and ability to act calmly and competently in high-pressure, high-stress situations
  • Strong analytical skills required; along with attention to detail and the ability to effectively multi-task and work under pressure to meet deadlines. #LI-CP1

PREFERRED KNOWLEDGE/SKILLS/ABILITIES

  • Experience with Remote Apps and Desktop Services, Windows Virtual Desktop (WVD), Virtual Applications, and Virtual Desktop Infrastructure (VDI) using Hyper-V and Microsoft System Center Virtual Machine Manager
  • Experience with Active Directory Group Policies
  • Expert-level knowledge of Windows 10 Operating System
  • Application packaging and delivery using Automation tools such as SCCM and Intune
  • PowerShell Scripting Experience
  • Author technical documentation and contribute to centralized knowledge and training for the team #LI-JL1 #LI-REMOTE

WHAT WE OFFER

At RealPage, we’re always looking for talented professionals who thrive in a learning work environment that continually supports individual greatness. We foster a culture of innovation and creativity. It is the things you do that bring out the best of you and RealPage.

 

RealPage considers qualified applicants without regard to gender, sexual orientation, gender identity, religion, race, national origin, age, veteran, or disability status. We celebrate diversity and are committed to building an inclusive work environment where all teammates feel a sense of belonging while bringing their authentic self to the table and being valued for it.

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