RealPage

Service Technician

Job Locations US
ID
19-5978
Category
Operations
Position Type
Full-Time

WHO WE ARE

RealPage Outperforms! We are a leading global provider of software and data analytics to the real estate industry. Clients use our platform to improve operating performance and increase capital returns.

 

We are a run fast, have fun and reap rewards type of environment. RealPage offers an engaging work culture that fosters personal and career growth for our employees. We continually reinvent and evolve to meet the needs of the customers we serve through technology and vision. You can feel it in the work we do and the clients that benefit. Our unique company philosophy fosters innovation, excellence and collaboration.

ABOUT THE TEAM

Miami, FL area

 

The primary goals of this position is to deliver an exceptional service experience for our clients; both internal and external regarding submeter operations. The Field Services Technician III is responsible for the diagnosis, installation, repair and maintenance of utility meter systems in multi-family apartment and other real estate locations.

 

This position serves in a capacity that he/she has the ability to research, analyze and complete work orders utilizing computer and manual data with minimum oversight. This position must have an intermediate understanding on: IT networking, electrical/electronic skills, knowledge of Automatic Meter Reading (AMR) systems and meter technologies including; water, gas and electric utilities.

 

This position has the ability to build, service and retrofit large commercial mechanical systems and tie it all together by integrating proprietary controls platforms with state of the art submetering systems. This position will apply their experience and knowledge to provide training, repair, troubleshoot and diagnosis support to drive a superior client experience. He/She will maintain a high level of professionalism and will utilize their skills and talent to forge strong, collaborative partnerships both internally and externally.

WHAT YOU’LL DO

  • Installs, maintains, tests, troubleshoots and repairs AMR equipment (Tehama, Inovonics, Next Century, Aclara and Cerenti) in the field to ensure optimum usage and quality

 Attention to detail and accuracy to record meter data in project management software [MOSS]

  • Evaluates plumbing, electric and gas needs and takes appropriate steps for installation of equipment
  • Relies on pre-established guidelines and works independently to perform the functions and duties of the position
  • Troubleshoot network related issues, including routers and phone lines
  • Intermediate competency in the functionality of Building Automation Systems, Smart Grid Electronic and HVAC controls, including software engineering and commissioning tools, DDC controllers and field devices
  • Retrofit large commercial mechanical systems and combine by integrating electronic systems within submetering systems to produce raw meter data to be accurately billed
  • Manages, implements and/or performs technical product support for equipment that has been installed; a system integration specialist
  • Communicate consistently in a clear and concise way, and adapt to client-specific needs by providing options/alternative solutions
  • Organizes data into report formats which can be presented to internal and external clients
  • Maintain good communication with property staff, responding to questions but also passing concerns to your management or internal client service representatives
  • Collect any necessary due diligence from the client, including prior biller information and submeter information (typically needed for a retrofit project)
  • Ability to follow all safe work practices including daily testing and inspection of assigned tools and equipment

 

PRIMARY RESPONSIBILITIES

  • Polished professional - someone that loves the technology and works to hone their craft
  • Ability to read low voltage wiring diagrams and controls flow diagrams
  • Good problem resolution and analytical skills (troubleshoot technical issues, communicate and document solutions to non-technical parties)
  • General technical knowledge of commercial HVAC equipment, AHU’s, VAV’s, boilers, chillers and Electrical Smart Grid Panel Board Systems
  • General knowledge of construction, plumbing and electrical work - ideally submetering systems and equipment is beneficial
  • Excellent interpersonal skills, and written/verbal communication skills required
  • Strong organizational skills, and a high level of attention to detail required
  • Ability to work well under pressure in a fast-paced environment dealing with complex issues on an on-going basis required
  • Desired computer skills: MS Office Professional (Access, Excel and Outlook), TCP/IP , router - networking, RF Knowledge and electrical troubleshooting

#LI-AS1

WHAT WE OFFER

At RealPage, we’re always looking for talented professionals who thrive in a learning work environment that continually supports individual greatness. We foster a culture of innovation and creativity. It is the things you do that bring out the best of you and RealPage.

 

RealPage considers qualified applicants without regard to gender, sexual orientation, gender identity, religion, race, national origin, age, veteran, or disability status. We celebrate diversity and are committed to building an inclusive work environment where all teammates feel a sense of belonging while bringing their authentic self to the table and being valued for it.

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