RealPage

Account Manager, Product

Job Locations US-TX-Richardson
ID
20-6942
Category
Account Management
Position Type
Full-Time

WHO WE ARE

RealPage Outperforms! We are a leading global provider of software and data analytics to the real estate industry. Clients use our platform to improve operating performance and increase capital returns.

 

We are a run fast, have fun and reap rewards type of environment. RealPage offers an engaging work culture that fosters personal and career growth for our employees. We continually reinvent and evolve to meet the needs of the customers we serve through technology and vision. You can feel it in the work we do and the clients that benefit. Our unique company philosophy fosters innovation, excellence and collaboration.

ABOUT THE TEAM

The Account Manager is a position within the Utility Management organization focused on the client experience, expansion and retention.  The Account Manager works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors.  The Account Manager exercises judgement within defined procedures and practices to determine appropriate actions.  This position builds productive internal and external working relationships. The role is responsible for reinforcing the value RealPage Utility Management contributes to the client organization through performance reporting and customer service. 

WHAT YOU’LL DO

PRIMARY RESPONSIBILITIES

  • Acts as primary contact to client for Utility Management
  • Manages assigned accounts to drive client expansion
  • Retains business by reinforcing value of RealPage Utility Management products and services to align with client objectives
  • Provides analysis of key metrics to communicate to client
  • Identify opportunities for client to increase recovery, income or other value-added service adoption
  • Prepare and lead comprehensive Account Review for assigned clients
  • Lead regular calls with client to review action items and understand client needs
  • Maintain Strategic Account Plan for each client
  • Collaborate with other RealPage Utility Management departments, Sales and Customer Service Advocate to coordinate client needs and resolve outstanding issues

 

PRIMARY RESPONSIBILITIES

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

 

  • Account Management experience required
  • Proven ability to effectively communicate with internal and external management and work collaboratively with interdepartmental teams to achieve desired results
  • Proven ability to effectively manage multiple projects simultaneously
  • Proficient knowledge of MS office, including Word, Excel and PowerPoint
  • Excellent written and verbal communication skills
  • Excellent follow up skills required

 

PREFERRED KNOWLEDGE/SKILLS/ABILITIES

  • College degree preferred
  • Utility Management experience preferred
  • Experience in the property management industry preferred

#LI-TP1

 

WHAT WE OFFER

At RealPage, we’re always looking for talented professionals who thrive in a learning work environment that continually supports individual greatness. We foster a culture of innovation and creativity. It is the things you do that bring out the best of you and RealPage.

 

RealPage considers qualified applicants without regard to gender, sexual orientation, gender identity, religion, race, national origin, age, veteran, or disability status. We celebrate diversity and are committed to building an inclusive work environment where all teammates feel a sense of belonging while bringing their authentic self to the table and being valued for it.

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