RealPage

Implementation Specialist

Job Locations US-NJ-Hackensack
ID
20-7288
Category
Implementations
Position Type
Full-Time
Education
Bachelor's Degree
Travel
10%

BE Innovative. BE RealPage.

RealPage Outperforms! We are a leading global provider of software and data analytics to the real estate industry. Clients use our platform to improve operating performance and increase capital returns.

 

We are a run fast, have fun and reap rewards type of environment. RealPage offers an engaging work culture that fosters personal and career growth for our employees. We continually reinvent and evolve to meet the needs of the customers we serve through technology and vision. You can feel it in the work we do and the clients that benefit. Our unique company philosophy fosters innovation, excellence and collaboration.

Overview

ClickPay, A RealPage company, is hiring for our Hackensack, New Jersey office! We are currently seeking project and client-focused employees to join our Implementations team to onboard clients. This role will include client relationship building, strong deadlines, strong follow up and communication with clients implementing our product. 

 

The Implementation Specialist works closely with various Property Management Companies/Owners to develop a unique array of ClickPay services to streamline their payment reception interface and merge existing payable platforms. This role will also collaborate with personnel across our internal organization (Executives, Data team, Account Managers, Accounting, Lockbox, Sales, Marketing) to optimize service delivery and distribute project tasks accordingly.  You’ll be responsible for understanding not only our internal operations, but also maintaining a high-level knowledge of ClickPay products, interdependencies and implementation requirements.

Responsibilities

  • Act as primary point of customer contact during the integration phase and transitioning from (and working closely with) the Sales team.
  • Identify areas within the integration where process improvements will streamline functional areas and improve the customer experience.
  • Establish and build strong customer relationships that allow for open communication, trust and rapport.
  • Conduct needs analysis and product/operational consulting
  • Coordinate the project deliverables and timelines for Go-Live end goal.
  • Facilitate periodic conference calls with customer personnel to understand customer needs and current business model, discuss open issues and optimize Go-live procedures.
  • Work closely with internal ClickPay departments to coordinate data integration, marketing plans and customer support & training
  • Analyze account setup and support team members with additional testing and QA for a successful Go-Live release.
  • Provide a high level of customer service by giving the customer undivided attention to details and keeping an open channel of communication as the ClickPay liaison.

Qualifications

  • 2 - 3 years in a professional environment
  • Ability to manage multiple projects, meet deadlines, and communicate effectively with cross-departmental project teams
  • Strong relationship building skills
  • Ability to develop creative solutions to complex and unique business requirements and technical challenges
  • Ability to acquire a working knowledge of ClickPay’s products, features, and software integrations
  • Flexible and able to perform other tasks as assigned
  • Self-motivated and able to work independently

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