RealPage

AR Specialist IV

Job Locations US-TX-Richardson
ID
20-7388
Category
Accounting/Finance
Position Type
Full-Time
Education
Associate's Degree
Travel
None

BE Innovative. BE RealPage.

RealPage Outperforms! We are a leading global provider of software and data analytics to the real estate industry. Clients use our platform to improve operating performance and increase capital returns.

 

We are a run fast, have fun and reap rewards type of environment. RealPage offers an engaging work culture that fosters personal and career growth for our employees. We continually reinvent and evolve to meet the needs of the customers we serve through technology and vision. You can feel it in the work we do and the clients that benefit. Our unique company philosophy fosters innovation, excellence and collaboration.

Overview

The Accounts Receivable Specialist IV Enterprise Analyst (AR Specialist IV) is responsible for protecting the Accounts Receivable asset of RealPage, Inc. by developing and maintaining strong, healthy client relationships with RealPage's largest clients. While developing and maintaining relationships with Enterprise clients the AR Specialist IV will be responsible for analyzing and resolving client issues and collecting outstanding accounts receivable. The AR Specialist IV is responsible for all aspects of collections, extremely large account reconciliations, responding timely to client questions and disputes and developing and maintaining professional client relationships. The AR Specialist IV will be accountable for reducing the accounts receivable delinquency of their assigned portfolio of accounts. The AR Specialist must be able to effectively communicate in a professional manner with both internal and external customers at all levels providing exceptional customer service.

Responsibilities

PRIMARY RESPONSIBILITIES

Accountable for all aspects of the collection process of extremely large accounts for Enterprise clients: contacting clients, account reconciliation, creating and implementing payment action plans, credit request submission, cash application analysis and follow up/follow through

  • Analyze assigned AR portfolio to coordinate the collection efforts of Enterprise accounts by contacting Enterprise clients through both inbound and outbound communication channels
  • Independently analyze each assigned account to identify root cause of nonpayment, create action plan to resolve issue(s) preventing payment and implement plan with full support of all parties/departments impacted. 
  • Coordinate and foster a strong partnership with internal departments to successfully navigate appropriate channels in all efforts to resolve client issues and secure payment of past due AR. 
  • Professionally negotiate payment arrangements and settlements that result in securing cash faster and reducing risk
  • Perform advanced accounts analysis and reconciliation of large accounts as required to resolve unapplied cash/credits.
  • Work closely with Management team to maximize collections and provide weekly reports. 
  • Interpret and understand contract terms to maximize collections. 
  • Perform related duties

Qualifications

REQUIRED KNOWLEDGE/SKILLS/ABILITIES 

  • Minimum of 4 years experience in Accounts Receivable Collections, Client Account or Project Management required. 
  • High School diploma required and College degree or equivalent work experience and some college required.
  • Must have high volume account experience in the $5M+ range with an average of 3,500 accounts
  • Proven ability to identify root cause, create action plan and implement plan with full support of all parties/departments impacted.
  • Excellent negotiation and customer service skills with proven successful results required.
  • Advanced proficiency with MS Excel with advance skills with v-look ups, filters and pivot tables.
  • Excellent verbal and written communication skills must be able to effectively communicate with external and internal customers, as well as all levels of management. 
  • Advanced analytical and problem-solving skills.
  • Ability to work on multiple projects simultaneously and prioritize critical client needs with limited supervision. 
  • Working knowledge of Platinum/Epicor/Akritive/SalesForce software preferred.
  • Must be able to work well with individuals at all levels inside and outside of the organization.
  • Self-Starter with the ability to work independently.

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