Developer Analyst II

Job Locations US-TX-Richardson
Product Management
Position Type
Bachelor's Degree

BE Innovative. BE RealPage.

RealPage Outperforms! We are a leading global provider of software and data analytics to the real estate industry. Clients use our platform to improve operating performance and increase capital returns.


We are a run fast, have fun and reap rewards type of environment. RealPage offers an engaging work culture that fosters personal and career growth for our employees. We continually reinvent and evolve to meet the needs of the customers we serve through technology and vision. You can feel it in the work we do and the clients that benefit. Our unique company philosophy fosters innovation, excellence and collaboration.


The Developer Analyst I contributes specialized business and technical knowledge in multiple application development efforts. Principle responsibility will be to provide analytical and technical support for RealPage’s Consumer Solutions applications. Will utilize industry experience to triage and resolve customer issues related to RealPage applications, working closely with product support, product management, and development to improve the overall stability, usability, and functionality of the products.


  • Triage the customer support escalations and help prioritize issues for engineering in terms of importance to the business.
  • Resolve product issues by analyzing and troubleshooting; refrain from escalating to the engineering team when possible.
  • Receive and answer internal product functionality questions from support reps, interface with engineering on design issues, and communicate that back to the support rep.
  • Work with Quality Assurance to help pinpoint customer issues which may be system defects; explain and update product support of research results.
  • Help pinpoint, document and prioritize internal support requests
  • Assist the Product Support team providing accurate communication messages regarding product functionality, help identify common causes of confusion which can be limited through feature development or improved documentation.
  • Assist with implementation related issues ensuring on time delivery of site to internal and external customers.
  • Define consistent views and processes for support reps, ensure that fixed issues tied to cases are communicated back to customers promptly; help set customer expectations with regards to resolution times.
  • Moderate and answer questions in the user forum.
  • Assist with defining parameters, pricing and timeframes for possible engineering services such as data restore.
  • Assist with identifying solutions for design errors.
  • Build and maintain positive relationships with clients and internal staff.
  • Manage tasks to meet the assigned project dates.


  • Undergraduate degree in Business Administration or Computer Science and/or equivalent experience
  • Minimum of 2 years’ experience in project management, quality assurance, or Information Technology
  • Experience troubleshooting and managing escalations
  • Excellent written and verbal communication skills required; ability to communicate with individuals of all levels (technical and non-technical)
  • Strong knowledge of Microsoft Word, Excel required
  • Experience working with SQL database queries, database structures, and stored procedures
  • Moderate experience defining and communicating technical expectations and project goals
  • Moderate experience with Microsoft web technologies preferred
  • Experience in general accounting or finance or property management preferred
  • Must be able to work effectively in a dynamic team environment
  • Flexible to work overtime when needed


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