RealPage Outperforms! We are a leading global provider of software and data analytics to the real estate industry. Clients use our platform to improve operating performance and increase capital returns.
We are a run fast, have fun and reap rewards type of environment. RealPage offers an engaging work culture that fosters personal and career growth for our employees. We continually reinvent and evolve to meet the needs of the customers we serve through technology and vision. You can feel it in the work we do and the clients that benefit. Our unique company philosophy fosters innovation, excellence and collaboration.
The Product Support Manager will be responsible for all general office duties, designing and implementing training procedures, staffing requirements, call distribution, and providing scheduled reports (pertaining to Product Support) on all RealPage products.
In addition, the manager is responsible for keeping team members motivated. This needs to be accomplished by fully communicating job descriptions, performance expectations and career paths. The manager must present to upper management a regular analysis of calls received in order to help determine any changes needed in staff size and skill requirements, including staff development needs.
The main responsibility of the Product Support manager is to determine staff needs in order to build a team of representatives who can provide the best service to the customers and help the organization meet its goals.
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