RealPage

Billing Specialist

Job Locations US-TX-Richardson
ID
20-7883
Category
Accounting/Finance
Position Type
Full-Time
Travel
None

WHO WE ARE

RealPage is changing the technology real estate industry and our teammates know how to think big and leave their mark. If you want to join a globally progressive and inclusive company devoted to excellence, we are looking for you!


We are the leading global provider of software and data analytics to the real estate industry. We navigate clients toward the right decisions with data and technology insights they can only get from RealPage. Serving our clients is our highest priority and RealPage teammates are our greatest asset.


Come join a team where your work makes an impact every day!

ABOUT THE TEAM

The Billing Specialist is assigned a variety of duties to streamline and improve quality in the billing process and is considered a subject matter expert. The Billing Specialist works with internal and external customers in order to obtain the necessary information to execute the monthly billing process and improve customer satisfaction. The Billing Specialist will be responsible for billing change requests, regulatory research and systems implementation activities. The Billing Specialist will also coordinate efforts with contract administration and maintain records accordingly. This position will assist with special projects, reporting and problem identification. The Billing Specialist plays an active role in ensuring that department goals are being met or exceeded.

WHAT YOU’LL DO

  • Coordinate with internal teams to validate billing and issue corrections. 
  • Research, resolve and respond to questions from properties about the billing process and individual invoices.
  • Coordinate communcation between internal teams to facilitate invoice dispute resolutions to external clients.
  • Assist with internal audit documentation procedures for billing.

 

PRIMARY RESPONSIBILITIES

  • Coordinate with internal teams to validate billing and issue corrections. 
  • Research, resolve and respond to questions from properties about the billing process and individual invoices.
  • Coordinate communcation between internal teams to facilitate invoice dispute resolutions to external clients.
  • Assist with internal audit documentation procedures for billing.

 

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

  • High school diploma or equivalent required
  • At least 9 months of experience as a Billing Coordinator and a minimum performance rating of 3.5.
  • Demonstrated experience with data analysis, problem solving and root cause analysis
  • Experience in the multi-family industry or bookkeeping is preferred
  • Proficient knowledge of MS Word, MS Access and Excel required; general offices skills such as data processing, filing, emailing and faxing
  • Excellent language and communication skills (written and verbal)
  • Excellent customer service skills and telephone etiquette required
  • Demonstrate patience and overall courteous behavior when working with internal and external customers
  • Proven ability to effectively communicate with internal and external management and work collaboratively
  • with interdepartmental teams to achieve desired results; must be approachable
  • Strong organizational ability; must be able to handle multiple tasks simultaneously; detail orientated
  • Able to sit or stand for frequent periods in the same location with some opportunity to move about
  • Able to stoop or lift light material (typically less than 8 pounds)
  • Overtime is required during the “heavy” billing period each month; sufficient notice will be given.

WHAT WE OFFER

At RealPage, we’re always looking for talented professionals who thrive in a learning work environment that continually supports individual greatness. We foster a culture of innovation and creativity. It is the things you do that bring out the best of you and RealPage.

 

RealPage considers qualified applicants without regard to gender, sexual orientation, gender identity, religion, race, national origin, age, veteran, or disability status. We celebrate diversity and are committed to building an inclusive work environment where all teammates feel a sense of belonging while bringing their authentic self to the table and being valued for it.

 

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