Service Account Specialist

Job Locations US-TX-Woodway
Account Management
Position Type
Bachelor's Degree


RealPage is changing the technology real estate industry and our teammates know how to think big and leave their mark. If you want to join a globally progressive and inclusive company devoted to excellence, we are looking for you!

We are the leading global provider of software and data analytics to the real estate industry. We navigate clients toward the right decisions with data and technology insights they can only get from RealPage. Serving our clients is our highest priority and RealPage teammates are our greatest asset.

Come join a team where your work makes an impact every day!


SimpleBills is a complete utility management service that helps property management companies and owners provide a better resident experience, conserve resources, and realize efficiencies. We exist to redefine how utilities are managed so properties and residents can experience utilities the way they should be – simple.


SimpleBills is a family, and our defining characteristic is our culture. It motivates us to come to work with a smile on our face (or shortly after the first cup of coffee – we love that stuff!) and do our best as we provide outstanding service to over 100,000 customers nationwide. We’re just regular people (none of us are perfect!), but what sets us apart is how we approach this fact as we excel at our work. A healthy, holistic approach to people, their issues, and our company’s policies and initiatives is what ensures we grow from conflict and success.


THE most important part of our company is our team – and we’re growing!


 As the central point of contact for your assigned properties, the Account Manager is responsible for establishing and leveraging effective professional relationships to ensure outstanding service. You’ll be responsible for making sure all bills have been retrieved, paid, invoiced and collected while providing in-depth reporting and analysis on utility expenditures at the property and portfolio level. To do this, you’ll work with our fantastic team of professionals. Additionally, there are no sales aspects of this position.


 Our ideal candidate is a great culture fit, possesses a demonstrated capability to exercise sound judgment, and communicates in a way that reflects our company well. Background in property management, accounting with B2B customer service, or similar experience involving B2B interaction may be a plus


Key duties:


  • Manage billing/invoicing process for all assigned propertie
  • Be responsive to site staff requests/resident inquiries from Support
  • Comply with SOPs for resident billing, invoicing, contract compliance, new property implementation, cancelation, etc.


  • Develop client relationship at property level -
  • Manage MOM utility variances and educate property level team of the importance of reducing utility cost  
  • Manage MOM utility recovery
  • Training of property level team
  • Be the rock star for the property level staff




Excellent communication skills, written and oral - Strong problem solving skills - Attention to detail - Highly organized - Microsoft Office - Excel knowledge a must!


Industry experience is preferred.


At RealPage, we’re always looking for talented professionals who thrive in a learning work environment that continually supports individual greatness. We foster a culture of innovation and creativity. It is the things you do that bring out the best of you and RealPage.


RealPage considers qualified applicants without regard to gender, sexual orientation, gender identity, religion, race, national origin, age, veteran, or disability status. We celebrate diversity and are committed to building an inclusive work environment where all teammates feel a sense of belonging while bringing their authentic self to the table and being valued for it.


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