RealPage

Customer Success Architect

Job Locations US
ID
20-7911
Category
Account Management
Position Type
Full-Time
Education
Bachelor's Degree
Travel
50%

WHO WE ARE

RealPage is changing the technology real estate industry and our teammates know how to think big and leave their mark. If you want to join a globally progressive and inclusive company devoted to excellence, we are looking for you!


We are the leading global provider of software and data analytics to the real estate industry. We navigate clients toward the right decisions with data and technology insights they can only get from RealPage. Serving our clients is our highest priority and RealPage teammates are our greatest asset.


Come join a team where your work makes an impact every day!

ABOUT THE TEAM

The Performance Advisory team is part of RealPage's Customer Success organization.  The team is focused on driving adoption of RealPage solutions and helping customers achieve their business objectives.

WHAT YOU’LL DO

As a Performance Advisor, you will report to the Director of Customer Success.

 

The Performance Advisor II is the key link between the RealPage platform and our customers’ ability to improve operations and unlock hidden yield for multifamily assets.  Performance Advisors work closely with all levels of RealPage customer personnel from c-level executives and investors to regional and property staff to understand current operations and recommend strategies to improve adoption of the RealPage platform and increase multifamily asset yield. The Performance Advisor I utilizes RealPage’s proprietary industry benchmarking platform to understand customer goals and strategies, demonstrate where customers have performance improvement opportunities, and then advises customers on how to achieve those goals and strategies.  In addition, Performance Advisors perform in depth analysis of property operations, provide written analysis of property-level improvement opportunities, and deliver recommendations to increase revenue, decrease costs, mitigate risk and optimize operational performance.    Performance Advisors then work with customers to implement those recommendations in one property or across an entire portfolio. 

PRIMARY RESPONSIBILITIES

  • Develop and cultivate relationships with customer executive level management, including with some of RealPage’s most strategic customers
  • Act as business advisor for RealPage platform
  • Review data in data analytics platform to cultivate insights into portfolio and site performance, then analyze information to present customer business reviews to customers to improve performance and increase asset value
  • Meet with Executive Sponsor, Customer Success Manager, Sales, and other internal staff to prepare for reviews and then to follow-up on key insights and findings to ensure action is taken on identified opportunities
  • Act as section/project lead when working with corporate, regional, and site contacts to perform discovery, determine opportunities and write recommendations / draft language for Asset Optimization Reviews and deliver final reports to key stakeholders
  • Create and deliver customized professional services statements of work
  • Develop and manage project plans for all phases of the Asset Optimization Review project lifecycle
  • Serve as customer’s advocate with internal departments to provide decision support for business improvement initiatives
  • Work with customers identified as being at-risk, helping them to overcome challenges with their utilization of RealPage solutions

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

  • 8 years multi-family real estate experience
  • Bachelor’s Degree or equivalent combination of experience and education
  • Demonstrated data analytics experience
  • Strong proficiency in Microsoft Office Suite, including Excel, Word, and PowerPoint
  • Strong written and verbal communication skills
  • Experience managing several projects simultaneously under tight deadlines
  • Demonstrated attention to detail and follow-up capabilities
  • Ability to work closely with all levels of the organization, both internally and externally with customers, to elicit cooperation from a wide variety of sources, including management, executives, and other
  • Ability to work extended hours as needed (may be required)
  • Exceptional presentation skills and experience with public speaking 

PREFERRED KNOWLEDGE/SKILLS/ABILITIES

  • 2 years of experience with RealPage products and services
  • Strong and consistent leadership skills
  • Experience in project management

WHAT WE OFFER

At RealPage, we’re always looking for talented professionals who thrive in a learning work environment that continually supports individual greatness. We foster a culture of innovation and creativity. It is the things you do that bring out the best of you and RealPage.

 

RealPage considers qualified applicants without regard to gender, sexual orientation, gender identity, religion, race, national origin, age, veteran, or disability status. We celebrate diversity and are committed to building an inclusive work environment where all teammates feel a sense of belonging while bringing their authentic self to the table and being valued for it.

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