Screening Business Operations Manager

Job Locations US-TX-Richardson
Position Type
Bachelor's Degree


RealPage is changing the technology real estate industry and our teammates know how to think big and leave their mark. If you want to join a globally progressive and inclusive company devoted to excellence, we are looking for you!

We are the leading global provider of software and data analytics to the real estate industry. We navigate clients toward the right decisions with data and technology insights they can only get from RealPage. Serving our clients is our highest priority and RealPage teammates are our greatest asset.

Come join a team where your work makes an impact every day!



Manager role currently overseeing a team of investigators for Consumer and Client Disputes related to multifamily housing applicant screening services. 


As a Manager of Screening Business Operations, you will be responsible for product knowledge, KPI/Metric oversight, FCRA regulations including department compliance, Procedure creation and adherence as it relates to screening applicants through multifamily screening software. You will oversee a team of investigators both in the Unitied States and Overseas.  


This position will report to the Senior Director of Screening Operations.


  • Has extensive knowledge of all FCRA and RealPage regulations.
  • Strategic focus of the big picture and able to articulate business goals, challenges, opportunities and direction of the department.
  • High attention to detail.
  • Direct management of department initiatives
  • Review and assist internal legal department with any legal matters related to screening.
  • Confidently works with clients, account managers, various cross functional leaders providing both knowledge of business process and regulations to address concerns/resolve issues.
  • Works with senior leaders and compliance team to identify risks and opportunities for existing operational functions while maintaining compliance and adherence of daily processes.
  • Coaches and mentors all team leads, provide exciting learning opportunities and as well as challenging assignments.
  • Coordinates the implementation of processes and procedures for new technology which mitigate risk and enhance service to new levels.
  • Evaluates shift schedules, daily tasks progress on key initiatives, personnel issues to ensure the business is on track to deliver expectations.
  • Maintains relationships with business partners keeping all informed of potential issues, solutions, and implications.
  • Establishes and maintains creditability with clients, consumers and business partners, delivering requests on time and professionally






  • Knowledge of criminal and/or civil court structure and function
  • Experience with Microsoft Windows and Office required.

  • Excellent written and verbal communication skills.

  • Proven track record of achievements in previous jobs

  • Highly energetic and self-motivated - going above and beyond for clients/ consumers is required.

  • Resourceful, creative, and able to think outside the box

  • Willing to take on additional responsibilities

  • Works effectively with immediate associates and management; accepts direction.

  • Demonstrates sensitivity in dealing with different situations, while establishing and maintain credibility with consumers, clients.

  • Minimum of 50 wpm typing skills

  • Ability to work a flexible schedule






  • Experience in Multifamily housing 
  • 1-2 years of background screening experience 
  • Investigative and analytical skills required to acquire public record information.
  • Familiarity with basic office productivity software, including MS applications


At RealPage, we’re always looking for talented professionals who thrive in a learning work environment that continually supports individual greatness. We foster a culture of innovation and creativity. It is the things you do that bring out the best of you and RealPage.


RealPage considers qualified applicants without regard to gender, sexual orientation, gender identity, religion, race, national origin, age, veteran, or disability status. We celebrate diversity and are committed to building an inclusive work environment where all teammates feel a sense of belonging while bringing their authentic self to the table and being valued for it.


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