RealPage

Account Manager III, Product

Job Locations US-TX-Richardson
ID
20-8067
Category
Account Management
Position Type
Full-Time

WHO WE ARE

RealPage is changing the technology real estate industry and our teammates know how to think big and leave their mark. If you want to join a globally progressive and inclusive company devoted to excellence, we are looking for you!


We are the leading global provider of software and data analytics to the real estate industry. We navigate clients toward the right decisions with data and technology insights they can only get from RealPage. Serving our clients is our highest priority and RealPage teammates are our greatest asset.


Come join a team where your work makes an impact every day!

ABOUT THE TEAM

The Solutions Account Manager (SAM) will work closely with the extended RealPage account teams to build and execute the overall account strategy on higher touch accounts.  As part of regular Customer communications, the SAM will suggest best practices to align with Customer goals. 

WHAT YOU’LL DO

They will develop an in-depth understanding of the Customer's business objectives/challenges and identify corresponding RealPage offerings both within their product business unit and across other RealPage business units to achieve Customer’s operational efficiencies, increase profits and return on product/services investments(s).

PRIMARY RESPONSIBILITIES

  • Develop and cultivate relationships with customer end-users and management through various communications channels, primarily through email and phone communications.
  • Understand and drive customer business, goals, objectives, and desired outcomes utilizing system reports, dashboards, and metrics
  • Understand and communicate overall customer health, including the identification and escalation of at-risk accounts
  • Utilize and provide feedback on best practices related to CRM tools in order track customer activities effectively and accurately 
  • Work closely with Sales and Product Management teams to identify expansion opportunities for assigned RealPage product and services for Customers
  • Deliver monthly product Solution Reviews to assigned customers focused on strategic business initiatives which will drive revenue and return on investment
  • Understand and communicate overall customer health, including the identification and escalation of complex product issues for at-risk accounts to RealPage leadership
  • Monitor and ensure customer receives and perceives value of assigned RealPage products to drive adoption 
  • Provide timely and helpful information to others across the organization, while supporting the open expression of diverse ideas and opinions
  • Work closely with leadership to determine responsibilities and processes for monitoring work and measuring results, along with designing feedback loops into work
  • Ability to serve as internal Subject Matter Expert (SME) for at least one (1) product suite

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

  • 5+ years experience in the multifamily industry or equivalent experience in Account Management/Relationship Management role
  • Bachelor’s degree or equivalent experience and education  
  • Advanced proficiency using MS Office applications (Outlook, Word, PowerPoint, and Excel) 
  • Exceptional verbal, written and interpersonal communication skills, with experience delivering presentations to Customer and RealPage Executives  
  • Demonstrated career progression  
  • Ability to interact with asset managers, owners, investors, and other senior executives 
  • Experience supporting or leading SaaS implementations and operational improvement initiatives 
  • Ability to work closely with all levels of the organization and elicit cooperation from a wide variety of sources, including customers, senior/executive management, and other departments 
  • Exceptional documentation and follow-up capabilities 
  • Experience managing customer expectations, as well as negotiating mutually beneficial outcomes 
  • Persuasive, encouraging, motivating, and possess a professional presence 
  • Physically able to participate in training sessions, presentations, and meetings virtually or in-person 
  • Ability to work extended hours as needed (may be required at times) 
  • Ability to travel up to 25%  

PREFERRED KNOWLEDGE/SKILLS/ABILITIES

  • 8 years of experience in Multi-family industry
  • years of experience with RealPage products and services, preferably those you are assigned to manage, or other competitive software and services 
  • Advanced understanding of multi-family industry at both corporate and property level  
  • Experience with Customer Relationship Management (CRM) software such as, Salesforce, Gainsight, or other CRM products  
  • Aptitude to quickly learn software programs 

WHAT WE OFFER

At RealPage, we’re always looking for talented professionals who thrive in a learning work environment that continually supports individual greatness. We foster a culture of innovation and creativity. It is the things you do that bring out the best of you and RealPage.

 

RealPage considers qualified applicants without regard to gender, sexual orientation, gender identity, religion, race, national origin, age, veteran, or disability status. We celebrate diversity and are committed to building an inclusive work environment where all teammates feel a sense of belonging while bringing their authentic self to the table and being valued for it.

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