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SmartSource IT is a Managed Services Provider providing services ranging from Desktop Support Network suppot, On-Site dispatches, Hosting, and Microsoft Cloud solutions. The Solutions Specialist role II serves as the point of escalation for our Service Desk. This position is based out of Richardson, Texas and is responsible for delivering and providing support for cloud solutions and technical support for managed clients in the Property Management Industry. The position will work closely with our Tier I, II and III Service Desk, Purchasing, Engineers, and Technical Account management Team to resolve customer issues, customer escalations and assist in supporting a host of Microsoft Cloud Solutions and projects.
In this role, you will be responsible for providing remote support via telephone and email ensuring customer resolution for break fix and service requests within established SLAs.
At RealPage, we’re always looking for talented professionals who thrive in a learning work environment that continually supports individual greatness. We foster a culture of innovation and creativity. It is the things you do that bring out the best of you and RealPage.
RealPage considers qualified applicants without regard to gender, sexual orientation, gender identity, religion, race, national origin, age, veteran, or disability status. We celebrate diversity and are committed to building an inclusive work environment where all teammates feel a sense of belonging while bringing their authentic self to the table and being valued for it.
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