RealPage

Implementation Consultant

Job Locations US-NJ-Hackensack | US
ID
20-8072
Category
Implementations
Position Type
Full-Time
Education
Bachelor's Degree
Travel
10%

WHO WE ARE

RealPage is changing the technology real estate industry and our teammates know how to think big and leave their mark. If you want to join a globally progressive and inclusive company devoted to excellence, we are looking for you!


We are the leading global provider of software and data analytics to the real estate industry. We navigate clients toward the right decisions with data and technology insights they can only get from RealPage. Serving our clients is our highest priority and RealPage teammates are our greatest asset.


Come join a team where your work makes an impact every day!

ABOUT THE TEAM

ClickPay, A RealPage company, is hiring for our Hackensack, New Jersey office! We are currently seeking project and client-focused employees to join our Implementations team to onboard clients. This role will include client relationship building, strong deadlines, strong follow up and communication with clients implementing our product. 

 

WHAT YOU’LL DO

The Implementation Specialist works closely with various Property Management Companies/Owners to develop a unique array of ClickPay services to streamline their payment reception interface and merge existing payable platforms. This role will also collaborate with personnel across our internal organization (Executives, Data team, Account Managers, Accounting, Lockbox, Sales, Marketing) to optimize service delivery and distribute project tasks accordingly.  You’ll be responsible for understanding not only our internal operations, but also maintaining a high-level knowledge of ClickPay products, interdependencies and implementation requirements.

PRIMARY RESPONSIBILITIES

  • Act as primary point of customer contact during the integration phase and transitioning from (and working closely with) the Sales team.
  • Identify areas within the integration where process improvements will streamline functional areas and improve the customer experience.
  • Establish and build strong customer relationships that allow for open communication, trust and rapport.
  • Conduct needs analysis and product/operational consulting
  • Coordinate the project deliverables and timelines for Go-Live end goal.
  • Facilitate periodic conference calls with customer personnel to understand customer needs and current business model, discuss open issues and optimize Go-live procedures.
  • Work closely with internal ClickPay departments to coordinate data integration, marketing plans and customer support & training
  • Analyze account setup and support team members with additional testing and QA for a successful Go-Live release.
  • Provide a high level of customer service by giving the customer undivided attention to details and keeping an open channel of communication as the ClickPay liaison.

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

  • 2 - 3 years in a professional environment
  • Ability to manage multiple projects, meet deadlines, and communicate effectively with cross-departmental project teams
  • Strong relationship building skills
  • Ability to develop creative solutions to complex and unique business requirements and technical challenges
  • Ability to acquire a working knowledge of ClickPay’s products, features, and software integrations
  • Flexible and able to perform other tasks as assigned
  • Self-motivated and able to work independently

#LI-AS1

WHAT WE OFFER

At RealPage, we’re always looking for talented professionals who thrive in a learning work environment that continually supports individual greatness. We foster a culture of innovation and creativity. It is the things you do that bring out the best of you and RealPage.

 

RealPage considers qualified applicants without regard to gender, sexual orientation, gender identity, religion, race, national origin, age, veteran, or disability status. We celebrate diversity and are committed to building an inclusive work environment where all teammates feel a sense of belonging while bringing their authentic self to the table and being valued for it.

Options

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed

Connect With Us!

Not ready to apply? Connect with us for general consideration.