RealPage

Technical Writer

Job Locations US-TX-Richardson
ID
20-8131
Category
Other
Position Type
Full-Time
Education
Bachelor's Degree
Travel
None

WHO WE ARE

RealPage is changing the technology real estate industry and our teammates know how to think big and leave their mark. If you want to join a globally progressive and inclusive company devoted to excellence, we are looking for you!


We are the leading global provider of software and data analytics to the real estate industry. We navigate clients toward the right decisions with data and technology insights they can only get from RealPage. Serving our clients is our highest priority and RealPage teammates are our greatest asset.


Come join a team where your work makes an impact every day!

WHAT YOU’LL DO

This position will be one of a team of writers developing online documentation and related collateral for web-based applications, as well as publishing and maintaining documentation resources for RealPage products. This position will work with business analysts and development teams as well as other writers and editorial staff. This individual must be technically-oriented and comfortable working in a fast-paced environment with strict deadlines. The Technical Writer will also assume responsibilities for developing documentation for new applications.

PRIMARY RESPONSIBILITIES

 

  • Document end-user online help system based on written specifications, interviews with other team members, and hands-on testing of applications
  • Create and maintain hard copy user guides, quick reference guides, and other technical collateral material as assigned
  • Assume responsibility for managing and coordinating collaborative portions of the online help system as needed
  • Maintain consistency through adherence to published styles and standards
  • Perform internal content review of other writers’ documentation
  • Communicate regularly with Business Analysts, Developers, and other internal staff as well as other writers to ensure documentation is accurate and effective
  • Participate in all phases of creating documentation for new applications

#LI-AS1

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

  • BA in English, Communications, or Technical Writing; equivalent experience may be acceptable
  • 3 - 5 years technical writing experience
  • Demonstrated ability to produce high-quality work as part of a fast-paced, dynamic team
  • Familiarity with HTML or Windows-based single-source documentation tools (Author-it, RoboHelp, Flare)
  • Strong knowledge of Microsoft Word, including styles and templates
  • Strong knowledge of Adobe Acrobat
  • Familiarity with XML, HTML, or other web-based help systems
  • Familiarity with software as a service
  • Excellent written and verbal communication skills
  • Proven ability to effectively communicate with others to achieve desired results; must be approachable
  • Demonstrated ability to work independently and with little supervision
  • Ability to adhere to corporate standards and styles
  • Ability to manage multiple projects within strict deadlines

PREFERRED KNOWLEDGE/SKILLS/ABILITIES

  • Online Help development experience a strong plus
  • Rental market real estate experience a strong plus
  • Experience with Microsoft Manual of Style a plus

WHAT WE OFFER

At RealPage, we’re always looking for talented professionals who thrive in a learning work environment that continually supports individual greatness. We foster a culture of innovation and creativity. It is the things you do that bring out the best of you and RealPage.

 

RealPage considers qualified applicants without regard to gender, sexual orientation, gender identity, religion, race, national origin, age, veteran, or disability status. We celebrate diversity and are committed to building an inclusive work environment where all teammates feel a sense of belonging while bringing their authentic self to the table and being valued for it.

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