RealPage

Implementation Consultant I

Job Locations US-CA-San Diego | US
ID
20-8821
Category
Implementations
Position Type
Full-Time

WHO WE ARE

RealPage is changing the technology real estate industry and our teammates know how to think big and leave their mark. If you want to join a globally progressive and inclusive company devoted to excellence, we are looking for you!


We are the leading global provider of software and data analytics to the real estate industry. We navigate clients toward the right decisions with data and technology insights they can only get from RealPage. Serving our clients is our highest priority and RealPage teammates are our greatest asset.


Come join a team where your work makes an impact every day!

ABOUT THE TEAM

The implementation organization within RealPage is a cornerstone to the business' success. We are responsible for implementing RealPage solutions in an efficient and timely manner while maintaining an exceptional customer experience. The implementation organization is fast paced, exciting and driving the RealPage business forward each day.

WHAT YOU’LL DO

The Implementation Consultant provides subject matter expertise for assigned customer implementations, for one or more RealPage products. The Implementation Consultant provides product set-up guidance, manages customer deliverables and adheres to project timelines. The Implementation Consultant is responsible for data gathering, on-time implementations and backlog management for assigned customers. This position reports to the Manager of Implementation.

PRIMARY RESPONSIBILITIES

  • Implementation for one or more products for small to midsize property management companies.
  • Coordination of RealPage services including data conversion and training.
  • Deliver on-time implementations, per agreement with customer
  • Accurately forecast activations and update backlog on a weekly basis
  • Support clients through the implementation process to achieve a high level of client satisfaction.
  • Identify and escalate to your leader, issues or risks to assigned implementations
  • Follow through on commitments
  • Professional presentation and image supporting RealPage brand.

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

  • Technology/SaaS, Marketing/Digital Advertising and/or Property Management experience
  • Outstanding verbal and written communication skills; excellent presentation skills
  • Must possess good organization and time management skills

  • Customer service experience is required; excellent telephone rapport
  • Able to work with little supervision, but knowing when to escalate problems
  • Completing multiple tasks within desired timelines; excellent project management skills
  • Must have the ability to work with many different personalities
  • Flexible, detailed, and able to successfully accept change

PREFERRED KNOWLEDGE/SKILLS/ABILITIES

  • Bachelor’s degree or equivalent combination of education and experience  
  • PMP certificate and/or previous project management experience a plus
  • Experience using Photoshop, Salesforce, JIRA/Atlassian, Wordpress, Excel/Google Sheets, Social Media Marketing Accounts and other Content Management Systems a plus
  • Computer proficiency, adapts to software easily, excellent email and writing skills

WHAT WE OFFER

At RealPage, we’re always looking for talented professionals who thrive in a learning work environment that continually supports individual greatness. We foster a culture of innovation and creativity. It is the things you do that bring out the best of you and RealPage.

 

RealPage considers qualified applicants without regard to gender, sexual orientation, gender identity, religion, race, national origin, age, veteran, or disability status. We celebrate diversity and are committed to building an inclusive work environment where all teammates feel a sense of belonging while bringing their authentic self to the table and being valued for it.

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